Application development
We use our extensive expertise in high-end Microsoft technologies (including .NET services, SharePoint, BizTalk, SQL Server and other products in the Microsoft e-business platform) – as well as our in-depth knowledge of Java – to create sophisticated solutions that help our customers' businesses run more efficiently. Our experience encompasses financial and distribution solutions, utility applications, migration software, mobility solutions, corporate portals, and other specialized solutions. Our use of best practices, embodied in our GrapeCity Best Practices Framework, ensures that solutions will be of the highest quality. Component developmentOur developers in China have more than 10 years of experience in component development, working with leading Microsoft technologies and Java. They have developed many of the PowerTools components that we sell in Japan, as well as components that we sell on a worldwide basis. With our emphasis on high quality and zero defects, we can help you improve the quality of your products, while also reducing your backlog and freeing up your technical resources.
Business SolutionsCRM
We provide complete implementation services – including requirement analysis, customization, data importing, and integration with existing systems, training, and deployment – for two Customer Relationship Management (CRM) solutions.
Microsoft CRM, available with both Customer Service and Sales modules, helps companies provide top-quality customer service, make better-informed decisions, and increase sales. DC Pivotal CRM is a complete CRM platform and application suite designed to be cost-effectively tailored to fit the unique requirements of every enterprise.
ERP
We provide complete implementation services – including requirement analysis, customization, data importing, integration with existing systems, training, and deployment for Microsoft Axapta, an ERP solution for medium and large organizations that can be tailored to support the exact needs of your business.
Technical ServicesQuality assurance and testing
Our GrapeCity Best Practices Framework, together with our zero-defects goal, guides us in delivering quality assurance and testing services. We perform quality assurance and testing (including both unit and integration testing) as part of our application development and implementation services and also offer these services to our customers for their own products.
Worldwide technical support
We specialize in providing high-end technical support, both by phone and by e-mail, for products aimed at IT and development professionals. Our technical support professionals are thoroughly trained in Microsoft and Java technologies as well as problem-solving skills, customer service skills, and our clients' products. By letting GrapeCity handle your technical support, you can improve your service levels, response time, and reporting. When GrapeCity handles not only your technical support, but also product development, quality assurance, and testing, we can provide a closed-loop feedback process that results in continual product improvement.
|