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2008
GrapeCity Launches Telemarketing Add-On for Microsoft Dynamics CRM 4.0August 15, 2008 - Noida, India NOIDA, INDIA – August15, 2008 – GrapeCity launches Telemarketing Add-On for Microsoft Dynamics CRM 4.0.
View Puget Sound Business Journal ranks GrapeCity #10 out of 25 Largest Software Developers of Puget SoundFebruary 15, 2008 - Seattle, WA - Puget Sound Business Journal
SEATTLE, WA – February 15, 2008 – The Puget Sound Business Journal published its 2008 list of 25 Largest Software Developers of Puget Sound. GrapeCity was ranked #10 out of the top 25. WSA announces GrapeCity as a finalist in the "Best Service Provider" category in the 2008 Industry Achievement AwardsJanuary 2, 2008 - Seattle, WA - MARKET WIRE
SEATTLE, WA – January 2, 2008 – The WSA, the state's oldest and largest technology trade organization, today announced the 21 finalists for its 13th annual Industry Achievement Awards (IAA), which recognizes local companies, agencies and individuals who best demonstrate innovation and excellence in technology.
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2007
GrapeCity adds seven strategic clients in the 2007 third quarter
December 17, 2007 - Kirkland, WA - BUSINESS WIRE
KIRKLAND, WA – December 18, 2007 – GrapeCity, an international award-winning software services firm for over 25 years, announced that it has added seven clients in the third quarter ending December 2007.
View | Download PDF GrapeCity commits to Sponsorship of MIT Venture LabsJune 04, 2007 - Kirkland, WA - BUSINESS WIRE
GrapeCity, an award-winning software development firm and long-time Microsoft Partner, today announced that it will be serving as an annual sponsor of the MIT Venture Lab Meeting series.
View | Download PDF Device makers to discover what drug makers knowMay 11 2007 - Puget Sound Business Journal
If your company is involved with prescription drug manufacturing, you probably already know about the Food and Drug Administration's new Structured Product Labeling extended Markup Language (SPL XML) requirement. The FDA began applying this standard to the manufacture of drugs in November 2005, and many companies are finding that compliance is costly.
View | Download PDF GrapeCity Appoints Dave Watts Senior Sales Director for Software ServicesMarch 13, 2007 - Kirkland, WA - BUSINESS WIRE
GrapeCity, a leading international custom software solutions provider, is pleased to announce that Dave Watts has been appointed to the position of Senior Sales Director. Watts will help GrapeCity acquire new software services business in the North American Market.
View | Download PDF GrapeCity Recommits to Sponsorship of WSA Dinner MeetingsFebruary 05, 2007 - Kirkland, WA - BUSINESS WIRE
GrapeCity, an award-winning software development firm and long-time Microsoft Partner, today announced that it will be serving as an annual sponsor of the WSA Dinner Meeting series for the second year running.
View | Download PDF GrapeCity Brings Easy-to-Use, FDA-Compliant Regulatory Solutions to Microsoft BioIT AllianceJanuary 12, 2007 - Kirkland, WA - BUSINESS WIRE
GrapeCity today announced that it is joining the Microsoft-sponsored BioIT Alliance, which is dedicated to leveraging information technology to speed the introduction of new, personalized forms of medicine.
View | Download PDF 2004
Managing Scope Creep in CRM Projects
August, 30, 2004 - DestinationCRM.com
A key success factor in a CRM initiative is managing the scope of the project.
View | Download PDF CRM Cannot Stand AloneMay 3, 2004 - DestinationCRM.com
Companies must integrate CRM with other enterprise initiatives.
View | Download PDF Customer Loyalty & Relationship MarketingMay 2004 - GCCRM.org
Much has been already said about Customer loyalty and Relationship Marketing as key to success of an organization and even more so as the impact of relationship marketing on loyalty; to the point of this driving the bottom line of companies!! How Important Is the Role of Human Resources in a CRM Initiative?May 3, 2004 - DestinationCRM.com
The success of a CRM initiative depends on a company's staff accepting the change towards customer orientation. View | Download PDF Should Profit Be the Only Driver for a CRM Initiative?April 5, 2004 - DestinationCRM.com
To drive up the revenues and profits it is crucial to model processes around customer needs and experience.
View | Download PDF Approaching e-EnterpriseApril 2004 - GCCRM.org
Creating offers, pursuing customers/ prospects, promising support --> for Sale and revenue! The moment of truth arrives where the promised deliverables are achievable or not ? this is the final stand of customer expectation management.
View | Download PDF 2003
How Can We Gauge Customer Expectations?
July 28, 2003 - DestinationCRM.com
If any company knew what its customers expected, it wouldn't have to worry about losing customers.
View | Download PDF Data, Data Mining & CRMJuly 2003 - GCCRM.org
Customer data can be considered an organization?s most prized assets, so much so that companies are valued on their customer base.
View | Download PDF How Can I Align a CRM Initiative Within My Organization?June 30, 2003 - DestinationCRM.com
One of the most challenging tasks for an organization beginning a CRM initiative is to align its internal structure to being customer-centric.
View | Download PDF A Pharmaceutical Industry Wish List and Reality CheckApril 3, 2003 - CRMGURU.com
With the strong winds of competition beating down on the pharmaceutical industry, the race is on to build stronger relations, to claim a better share of the market, to cut costs, and become more efficient.
View | Download PDF Approaching Sales Force AutomationMarch 2003 - GCCRM.org
With close competition to beat up the numbers, organizations make towards strategy re-definition to take on the environmental challenges.
View | Download PDF Community Voices Speak Out about WirelessMarch 3, 2003 - CRMGURU.com
Smalley: I would like to welcome CRMGuru members to our first community roundtable. Joining me today are Vishal Sarkar, Don Farber, and Graham Hill. Let's begin with a round of introductions.
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