Add-On For Microsoft Dynamics CRM

GrapeCity Telemarketing Add-On For Microsoft Dynamics CRM 4.0

GrapeCity Telemarketing Add-On provides telemarketing functionality, which is not available in Out-of-Box Microsoft Dynamics CRM 4.0.

The Add-on helps empower your telemarketers to boost sales by enabling them to execute and manage telephone-assisted sales and marketing activities from one connected solution.

Key functionality of Telemarketing Add-On:

	Telemarketing Campaign Management
	Telemarketing Queue creation
	Telemarketing Load balancing
	Guided scripting for Telemarketing calls
	Script Testing and Duplication
	Prospect Call Management
	Efficiency analysis of Telemarketers, Queues and Marketing Activities
	Integration with Do not call Webservice*
	Integration with multiple CTI's.*
	Reporting Dashboard new
	Enhanced SalesScript Functionality new
	Multilingual support new
* 3rd Party Applications. Available at additional cost.

Screenshots of some key functionalities

Reporting Dashboard

Telemarketing Campaign Management

Telemarketing Queue Creation

Telemarketing Load Balancing

Script Creation for Telemarketing calls

Script testing

Prospect Call Management

Efficiency of Telemarketers, Queues

Downloads:
	GrapeCity Telemarketing Add-On brochure [PDF:722 KB]
	GrapeCity Telemarketing Add-On User manual [PDF:5 MB]
	GrapeCity Telemarketing functional presentation [PPS:2.44 MB]