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GrapeCity specializes in providing technical support for software components and development lifecycle products. GrapeCity defines technical support as providing reliable services to end users of companies that deliver technology-enabled products and services. We believe sales is no longer a one step process, but an ongoing process of sales support, and service is imperative for building Market Image, Customer Loyalty and Increase Market share.
Our mission: To be “Best in Industry” along with being Fair, Flexible and ensuring the highest quality in all technical services we offer for our customers. Challenges for Clients
- Providing world-class technical support services to customers with minimum turnaround time.
- Collecting and analyzing customer feedback about products and turning that into meaningful information, which development teams can then use to improve products.
- Hiring, training and maintaining are the technical support operations that distract developers from their core expertise. This results in procrastination and under-achievement of customer support objectives.
- Providing customers with up-to-date knowledge-bases and FAQs so they have the option to review product information directly from your website.
GrapeCity ExpertiseWe have processes in place for implementing customized support programs and we practice continual process improvement by monitoring staff, measuring results and tracking customer feedback. We understand your customer's expectations very well because we have over 20 years of experience in developing software and also supporting software applications and software lifecycle tools for over 60 companies globally.
We also focus on Systems Integration business apart from our key area Software Support.
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