Of course we were skeptical at first if anyone would log in and chat with us during the single hour that we were available for an online chat with whomever logged in. That was a year ago when it started to pick up in usage. Now during the course of an hour, three or four people will log in and get answers even more quickly than on our forums, and in an informal chat way that can speed communication. One of our most recent visitors put it this way during a chat session: "thanks a lot for your help.... and this is my first time to the "live" chat.... very impressive and a sure way to hold on to your customers!!!!" We felt pretty good about that one. Scott is usually there as well as a few others from the testing group. It's definitely a chance to pick some serious brains. We're even thinking about having a contest to see who can stump Scott. Give him a question that he can't figure out a good answer for. It's a tough one because he's pretty good an providing answers, and usually more quickly than the rest of us. Be sure to tell us which product and which version you are using; sometimes that can help avoid confusion and allow us to give you an answer quicker. And don't feel inhibited -- ask us anything about our products, anything that helps you find solutions to your application development issues. Whether it's how to do something in particular or how to improve speed. Or if it's a sales question, we can help with that, too. If you have a suggestion for product improvement or a new product, let us know. Or just stop by and say hello. We'll be there. So, if you like to remain somewhat anonymous and you are too impatient for email or forums, you have another alternative: real-time chat. Remember FarPoint Tech Support Chat, Tuesday mornings 10:00 to 11:00am EDT and Thursday afternoons 2:00 to 3:00pm EDT. Brought to you by FarPoint Technologies, makers of Spread. You can find a link to the chat on the left side menu of the ClubFarPoint web page or at the top the forums page. --Bill

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