ComponentOne IntelliSpell
ComponentOne IntelliSpell Overview / Technical Support
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    Technical Support
    In This Topic

    MESCIUS offers various support options. For a complete list and a description of each, visit the MESCIUS Web site at https://developer.mescius.com/ .

    Some methods for obtaining technical support include:

    •      Online Resources

    MESCIUS provides customers with a comprehensive set of technical resources in the form of FAQs, samples, Version Release History, searchable Knowledge base, searchable Online Help and more. We recommend this as the first place to look for answers to your technical questions.

    •      Online Support via our Incident Submission Form

    This online support service provides you with direct access to our Technical Support staff via an online incident submission form. When you submit an incident, you'll immediately receive a response via e-mail confirming that you've successfully created an incident. This e-mail will provide you with an Issue Reference ID. You will receive a response from one of the MESCIUS technical staff members via e-mail in 2 business days or less.

    •      Product Forums

    MESCIUS’s product forums are available for users to share information, tips, and techniques regarding MESCIUS products. MESCIUS developers will be available on the forums to share insider tips and technique and answer users’ questions. Please note that a MESCIUS User Account is required to participate in the MESCIUS Product Forums.

    •      Installation Issues
    Registered users can obtain help with problems installing MESCIUS products. Contact technical support by using the online incident submission form or by phone (412.681.4738). Please note that this does not include issues related to distributing a product to end-users in an application.

    •      Documentation
    MESCIUS documentation for each of our products is available online. If you have suggestions on how we can improve our documentation, please email the Documentation team.

    Note: You must create a MESCIUS Account and register your product with a valid serial number to obtain support using some of the above methods.