Deployment Issue

Posted by: atalati on 3 August 2017, 3:22 pm EST

  • Posted 3 August 2017, 3:22 pm EST

    One of our end-users can not see the report viewer being loaded (hence the report) on our website with their Brand <u>New</u> machines, however, all the rest of the user (with existing setup) are all okay, does those customers with new machines have to install something to view the reports ? Please reply ASAP ...

    Thanks much,
  • Replied 3 August 2017, 3:22 pm EST


    No, the only client side requirement for the web viewer is a PDF viewer installed if you want to use the PDF mode.

    Everything else is done through HTML+JavaScript.

    What is the machine running: OS, browser, PDF viewer?

    Is it possible you're seeing the issue where ASP.NET thinks IE10 is a down-level browser?

  • Replied 3 August 2017, 3:22 pm EST

    Hi James, thank your for your reply, but turns out, it is a "Standard" Windows 7" machine (1-2 gig of RAM and intel i3-i5 processor). IE 8 / 9 may be. And Adobe Reader is installed. But the report still does not come up :-(
  • Replied 3 August 2017, 3:22 pm EST


    Sorry for the delay; I was on holiday and then traveling for meetings. Are there any javascript errors that come up in the development window?

    Can you look at the HTML produced when you visit the page when it doesn't work and compare it to a different machine when it does, are they different?

    Is it possible to test it with our sample web application, does it happen with that as well?

    How about when turning on the "compatibility view" mode (IIRC it displays as a broken page icon in the address bar)? Does it work with it toggled?


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