Posted 3 August 2017, 3:23 pm ESTHi
I hope someone is able to help me with a problem that I've been trying to fix for 3 months now! It's a very specific issue so I'm hoping someone can put a finger on it.
We are hosting an application over XenApp 6.5 called CMSI that uses data dynamics reports. Reports are failing with the error message below when run over Citrix. But if I log the user user onto the server through RDP it will work and will continue to work over Citrix during subsequent logons. So it's as if something is written to locally that fixes it permanently. It isn't practical for me to get all of the 50 users to rdp onto the server so I am trying to figure out what is fixing this through an RDP logon. Some registry key that is added perhaps?
Inner exception stack trace
DataDynamics.Reports.ReportsException: An unexpected error occured. Additional information: 'Object reference not set to an instance of an object.' ---> System.NullReferenceException: Object reference not set to an instance of an object.
Full error attached