Active Report creates very small reports after upgrade from 7 to 11

Active Report creates very small reports after upgrade from 7 to 11

Posted by: peter.schmucki on 17 July 2018, 10:34 pm EST

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  peter.schmucki

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  Posted 17 July 2018, 10:34 pm EST

  We just updated Active Reports to use 11 instead of 7. When we create files with printmode online, the reports are very small (around 16.6% of original size).
  
  How can I resolve this issue?

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  mohitg

  

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  Posted 17 July 2018, 11:01 pm EST

  Hello Peter,

  There could be some measurement issues in calculating the height of the report since AR11 measures size in inches. Could you please share the sample with us.

  Thanks

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  peter.schmucki

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  Posted 18 July 2018, 4:56 pm EST

  I have new insight on the case. Without having anything edited on the code (just upgrading to version 11) there seems to be an issue with the C# printer object. Is there any known issue?

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  mohitg

  

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  Posted 19 July 2018, 5:05 pm EST

  Hello Peter,

  There is no known issue for this case subject. There may be an issue in printer setting or report size. Is there is possible for you to share the stripped down sample with us?

  Thanks,
  
  Mohit