Enduser Designer crashes in module ntdll.dll

Posted by: bval on 22 September 2017, 6:49 am EST

  • Posted 22 September 2017, 6:49 am EST

    Hi, I have a problem with Designer in AR7 and AR10 on Windows 10 .
    Both of them have the same problem. I've attached simple application example.
    This error isn't always reproduced, please try a few times.
    Scenario:
    1. run application from attachments. you will see a few windows with Designers.
    Select any window. there is a label in Detail section.
    2. copy some text to clipboard, the text length should be grater than label in designer
    3. past the text to the label (Ctrl+V)
    4. click on an empty space on Detail section
    5. click on the label again and past the text one more time.You will see empty label instead of the text which you copied. If not, close the application and try again.
    6. click on an empty space on Detail section again
    Problem: The application is stopped working.

    Application crashes not only when you past some text, also such combinations: Shift+P, Space+ enter. I've selected the most reproducible.

    such error is in windows log:

    Faulting application name:
    GrapeCity.ActiveReports.Samples.EndUserDesigner.vshost.exe, version: 11.0.50727.1, time stamp: 0x5011d445
    Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x802f667e
    Exception code: 0xc0000374
    Fault offset: 0x000d9aba
    Faulting process id: 0x263c
    Faulting application start time: 0x01d33381a6fcbb4f
    Faulting application path: C:\Users\bval\Documents\ComponentOne Samples\ActiveReports Developer 7\Professional\C#\EndUserDesigner\bin\Debug\GrapeCity.ActiveReports.Samples.EndUserDesigner.vshost.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 0d9c66cb-62e1-46fa-b914-57b86ca01aeb
    Faulting package full name:
    Faulting package-relative application ID:





    EndUserDesigner.zip
  • Replied 25 September 2017, 10:50 am EST

    EndUserDesignerApp.zip

    Hello,

    Thank you for providing the sample application but I am not able to run the same. It gives errors related to "images" :'Images' is inaccessible due to its protection level.

    However I tested this issue with AR 10 EndUserDesigner application and it seems to be working fine. Could you please make changes to the attached application and send it back to me again for further debugging?

    Thanks,
    Deepak Sharma
  • Replied 3 October 2017, 6:25 am EST

    I've removed unnecessary files and also attached gif

    EndUserDesigner.zip

  • Replied 5 October 2017, 9:54 am EST

    Thank you for providing me the sample application however I am still not able to replicate this issue at my end. Please refer to the attached video.

    I tested this on a Windows 7 64 bit machine, VS2015 and AR v7.3.7973.0. Could you please test this issue with the same AR version and let me know your machine configuration in the issue still persists.

    Thanks,
    Deepak Sharma
  • Replied 5 October 2017, 10:02 am EST

    Hello,

    Here is the video.
    EndUserDesignerIssue_vid.zip


    Thanks,
    Deepak Sharma
  • Replied 5 October 2017, 11:05 am EST

    It's reproducible only on Windows 10.
  • Replied 9 October 2017, 11:33 am EST

    Hello,

    I will test it on a Windows 10 machine and let you know. Please allow me some time.

    Thanks
    Deepak Sharma
  • Replied 10 October 2017, 8:02 am EST

    Hello,

    As per the system requirements page for AR 7, it does not support Windows 10.

    http://help.grapecity.com/activereports/webhelp/AR11/index.html#ControlSupportEnv.html

    I would suggest you to upgrade to our latest version of AR i.e. v10 in order to get it to work flawlessly.
  • Replied 13 October 2017, 5:35 am EST

    I have the same problem in AR10
  • Replied 13 October 2017, 5:55 am EST

    I've checked AR10 SP3 and the issue is gone. Thank you
  • Marked as Answer

    Replied 16 October 2017, 2:26 am EST

    Hello,

    Thank you for letting me know..

    Thanks,
    Deepak Sharma
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