License Manager empty after install of ActiveReports v8 on Windows 10

Posted by: b101879 on 8 August 2018, 3:31 pm EST

  • Posted 8 August 2018, 3:31 pm EST

    Hello,

    I'm trying to install ActiveReports v8 on a new developer machine running Windows 10 and the install appears to be successful, but when I go to the License Manager it is empty. I see that others have had similar issues in the past, but I'm assuming the registry key is different for Windows 10 because the one referred to in this topic doesn't exist on any of our Windows 10 developer machines.

    https://www.grapecity.com/en/forums/ar-dev/license-manager-empty

    I'm not sure what else to try to get the product to appear in the License Manager.

    Thanks!
  • Replied 9 August 2018, 3:17 am EST

    Hello,

    Could you please try to license AR through cmd. You can use the following command in cmd to license AR:

    GrapeCity.LicenseManager.exe /Activate /Product:"ActiveReports 8" /ProductKey:2222222222222222222 /UserName:jeff /CompanyName:"my Company" /Email:jeff@jeff.com


    If the above solution does not help, please let me know.

    Thanks,
  • Replied 9 August 2018, 11:31 am EST

    Hello,

    Thank you for the suggestion, but all that command seems to do is bring up the License Manager and it's still empty.
  • Replied 10 August 2018, 12:17 am EST

    Hello,

    Could you please share your email-Id with us. So that, I can create the case on SupportOne( our Private Forum) to send the cleanup utility.

    Thanks
  • Replied 10 August 2018, 12:48 pm EST

    Can you please send it to the email listed in my GrapeCity account?
  • Replied 14 August 2018, 2:15 am EST

    I'm sorry we couldn't find your email address at our end. I would request you to either send across your email id or create an account on our support portal - https://supportone.componentone.com/ and submit a ticket for us to send you the cleanup utility.

    Thanks
  • Marked as Answer

    Replied 14 August 2018, 12:30 pm EST

    Thank you! I've put in a ticket in the support portal.
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