Posted 7 December 2017, 6:33 am EST
Hi,
Yes - the report functions correctly on other client’s systems and locally as well. The steps to reproduce were that I loaded up the XML section report sample that’s provided, left the first radio button selected for all results, and then clicked “Run Customers XML Report”.
Here are the environmental details for the client system that is displaying the error:
OS Name Microsoft Windows 10 Home
Version 10.0.15063 Build 15063
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MARY-1
System Manufacturer System manufacturer
System Model System Product Name
System Type X86-based PC
System SKU To Be Filled By O.E.M.
Processor AMD Athlon™ II X2 250 Processor, 3000 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0601, 3/19/2010
SMBIOS Version 2.5
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK Computer INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = “10.0.15063.502”
User Name MARY-1\user
Time Zone US Mountain Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.25 GB
Available Physical Memory 1.00 GB
Total Virtual Memory 4.75 GB
Available Virtual Memory 1.62 GB
Page File Space 1.50 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
Thank you for the assistance in this matter!