**ERROR # 5707:Set DeviceName failed. Invalid printer device name. Device name doesn't exist or operation failed -

**ERROR # 5707:Set DeviceName failed. Invalid printer device name. Device name doesn't exist or operation failed -

Posted by: scottvandenelzen-com on 4 August 2017, 5:23 am EST

• 

  scottvandenelzen-com

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  Posted 4 August 2017, 5:23 am EST

  Hi-
  
  
  
  I’m having a problem with some code that has worked for a long long time.  It’s happening on multiple computers.  I’m getting an the error above I’m trying to set the printer (the red line).
  
  
  
  The printer does indeed exist and works fine.  If I run the report to the viewer control and print, it prints fine. 
  
  
  
  Thanks for your help!
  
  
  
  Scott
  
  
  
  ************** CODE SNIPPET **************
  
  Set rpt = New ActiveReport
  
      
  
  LogMsg “RptServer”, “RptServer”, “RunReport”, "RptServer.RunReport - LOADING RPX FILE FOR OUTPUT " & cRPXFile & " to printer " & cPrinter
  
      
  
  rpt.LoadLayout cRPXFile
  
  LogMsg “RptServer”, “RptServer”, “RunReport”, “RptServer.RunReport - " & cRPXFile & " Loaded”
  
      
  
  rpt.Printer.DeviceName = cPrinter
  
  LogMsg “RptServer”, “RptServer”, “RunReport”, "RptServer.RunReport - Printer set to " & cPrinter
  
      
  
  'cancel the display of any message boxes with error messages if an error would occur
  
  rpt.ShowMessages = False
  
     
  
  END CODE SNIPPET *************************************
  
  
  
   LOG SNIPPET ******************************
  
  10/12/2004 10:25:46 AM:RptServer.RunReport - RptServer.RunReport - LOADING RPX FILE FOR OUTPUT c:\inetpub\wwwroot\visonex\reports\flowsheet.rpx to printer Wang LCS15
  
  
  
  10/12/2004 10:25:47 AM:RptServer.RunReport - RptServer.RunReport - c:\inetpub\wwwroot\visonex\reports\flowsheet.rpx Loaded
  
  
  
  10/12/2004 10:25:48 AM:RptServer.RunReport - ERROR # 5707:Set DeviceName failed. Invalid printer device name. Device name doesn’t exist or operation failed -
  
  
  
  10/12/2004 10:25:48 AM:RptServer.Class_Terminate - END
  
  
  
   END LOG SNIPPET ***************************************
  
  
  
  

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  peter-v

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  Posted 4 August 2017, 5:23 am EST

  If you’re getting this error, then the cPrinter string is not able to be found in the list of available installed printers.  To get a list of currently available printers, you can use the Devices property:
  
  http://www.datadynamics.com/Help/AR2/AR2Std/HX_Printer_Devices.html
  
  

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  scottvandenelzen-com

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  Posted 4 August 2017, 5:23 am EST

  Hi Peter
  
  
  
  Interestingly enough the ReportServer object doesn't "see" any of the installed printers anymore.
  
  
  
  If I enumerate through the VB Printers object I see the 3 printers installed on my test server.
  
  
  
  BUT - rpt.Printer.NDevices returns 0
  
  
  
  This used to work just fine - any ideas?
  
  
  
  Thanks,
  
  
  
  Scott
  
  
  
  ******************* CODE SNIPPET *******************
  
  Set rpt = New ActiveReport
  
  LogMsg "RptServer", "RptServer", "RunReport", "RptServer.RunReport - LOADING RPX FILE FOR OUTPUT " & cRPXFile & " to printer " & cPrinter
  
      
  
  rpt.LoadLayout cRPXFile
  
  LogMsg "RptServer", "RptServer", "RunReport", "RptServer.RunReport - " & cRPXFile & " Loaded"
  
      
  
  LogMsg "RptServer", "RptServer", "RunReport", "Looking through array of " + CStr(rpt.Printer.NDevices) + "devices to find printer [" & cPrinter & "]"
  
  
  
  ******************* END CODE SNIPPET ***************
  
  
  
  ******************* LOG SNIPPET ***************
  
  10/12/2004 4:05:24 PM:RptServer.RunReport - RptServer.RunReport - LOADING RPX FILE FOR OUTPUT c:\inetpub\wwwroot\visonex\reports\flowsheet.rpx to printer Wang LCS15
  
  
  
  10/12/2004 4:05:25 PM:RptServer.RunReport - RptServer.RunReport - c:\inetpub\wwwroot\visonex\reports\flowsheet.rpx Loaded
  
  
  
  10/12/2004 4:05:25 PM:RptServer.RunReport - Looking through array of 0devices to find printer [Wang LCS15]
  
  
  
  ******************* END LOG SNIPPET ***********
  
  

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  peter-v

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  Posted 4 August 2017, 5:23 am EST

  The process running the report server may not have permissions to the printer.  If this is an asp project, please see the following KB article:
  
  http://www.datadynamics.com/ShowPost.aspx?PostID=2275
  
  

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  jimmyfyhbj

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  Posted 28 September 2018, 5:35 pm EST

  I have a network printer. I connect my mac. But it is not print. I uninstalled driver again installed but again it does not work. then I searched for some additional information that commonly associated with newer models, this error code indicates a problem with the motorized tray lift. Check there are no obstructions such as staples or paperclips. get any information contact with Hp printer support number: https://www.printererrorrepair.com/hp-printer-support-phone-number/

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  bellajohsan1

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  Posted 28 September 2018, 9:49 pm EST

  You must have to ensure that your device is connected to the Internet for the wifi service I mostly prefer Linksys E3200 USB support router If anyone has a problem to set up this router take help from this site:https://www.linksysroutersupportnumber.com/

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  wilsojanny15

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  Posted 28 October 2018, 6:05 pm EST

  Follow this step to solve the paper jam issue, Turn on the printer. While still on, unplug the power cord from the printer. Remove any connected cables as well. Open printer lid to reveal cartridge carriage. The carriage should be at the right side of the printer. Remove paper jam or foreign objects. Manually move the cartridge carriage to the left side.

  you can solve your printer issue with this site

  https://www.hpsupporthelpline.com/blog/tag/printer-not-activated-error-code-20/
  
  it really provides the best solution.

• 

  henerymarkusa

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  Posted 19 December 2019, 8:16 pm EST

  When opening or printing a report you get a Gray Screen or:

  Error 5707 - Set device name failed. Invalid printer device name
  
  [url=http://mywifeixt.net/]mywifiext
  
  Cause:

  The last printer used by Active Reports is remembered and could have changed.

  Solution:

  1. Login to All Orders as Admin
  2. In All Orders do File - Maintain
  3. Click the ‘Advanced’ Tab
  4. Press the ‘Run DB Command’ button
  5. Cut and paste the following into the box

  ---

  UPDATE [dbo].[refReports]

  SET [ReportPrinter] = Null;

  ---

  6. Press the ‘Run’ button
  7. You will get a message ‘Command completed successfully’
  8. X out of the window
  9. Close file Maintenance window

  10.Go to COMPANY–>PREFERENCES–>REPORTS—> uncheck the setting to apply the default printers. http://mywifeixt.net/

  Should you get a message other than ‘Command completed successfully’ please report it to us.