Posted 4 August 2017, 3:01 pm ESTOne of our customers site has number of users getting the ERROR 5000: Error in process report [CP Internal = 25 error]. I have read the knowledge based article but it is not very helpful. We are using ADO as our db interface and it works just fine, it is ONLY the active report that fails and only under one circumstance. Every combination of reports work except when a user defined parameter must be entered-something like this ? '%>'. We know this works ok because we have tested it and the customer having the issue notes it fails on just some of his PCs while reports not using the optional parameter option will run on the problem unit. In addition the popup box asking the user to make an entry never shows.
We need some help/direction in what to look at.