Posted 4 August 2017, 2:34 pm EST
OK, here's a weird one. I have a problem exporting reports to PDF in Japanese, but only on one server. When I view the PDF generated on this box, all Japanese chars show up as square boxes. So it seems that the font (Arial Unicode MS) is not being embedded properly, if I understand correctly how PDFs work.
The report is viewed just fine in the ActiveX reader, and is exported to Excel without any problems. And on all but this one machine, it exports fine to PDF. I got a virtual Windows 2000 Server set up to test on it, and I was able to reproduce the problem by uninstalling the Arial Unicode MS font off that box, then fix the problem by reinstalling the font.
On our problem server, the font IS installed, and it renders correctly when I use the font inside a WordPad (.doc) document on that server. So the font is apparently installed correctly.
Can anyone help point us in the right direction with this? Any ideas on what else might be going wrong with the PDF export? Any help is appreciated. TIA.