Japanese PDFs

Posted by: toddwprice on 4 August 2017, 2:34 pm EST

  • Posted 4 August 2017, 2:34 pm EST

    OK, here's a weird one.  I have a problem exporting reports to PDF in Japanese, but only on one server.  When I view the PDF generated on this box, all Japanese chars show up as square boxes.  So it seems that the font (Arial Unicode MS) is not being embedded properly, if I understand correctly how PDFs work.

    The report is viewed just fine in the ActiveX reader, and is exported to Excel without any problems.  And on all but this one machine, it exports fine to PDF.  I got a virtual Windows 2000 Server set up to test on it, and I was able to reproduce the problem by uninstalling the Arial Unicode MS font off that box, then fix the problem by reinstalling the font.

    On our problem server, the font IS installed, and it renders correctly when I use the font inside a WordPad (.doc) document on that server.  So the font is apparently installed correctly. 

    Can anyone help point us in the right direction with this?  Any ideas on what else might be going wrong with the PDF export?  Any help is appreciated.  TIA.

    Todd Price

  • Replied 4 August 2017, 2:34 pm EST

    Microsoft has a confirmed bug with Arial Unicode MS on servers running Terminal Services with Windows 2000. Here's their response to our inquiry:

    "Since the limitation is hard coded, I'm afraid there's no other way to fix this problem. We only have the following options:

    • Disable Terminal Service. 

    • Upgrade to Windows Server 2003. 

    Please let me know if you have any comments. I'm really sorry for any inconvenience brought to you by this problem."

  • Replied 4 August 2017, 2:34 pm EST

    Man does that stink!  At least I should be able to reproduce the problem now in my virtual server.  Assuming I can, I'll have to use a font other than Arial Unicode MS for Japanese only.  The beauty of that font is that you are supposed to be able to use it for any language. Thanks for the response. 

  • Replied 4 August 2017, 2:34 pm EST

     brandon wrote:
    Please let me know if you have any comments. I'm really sorry for any inconvenience brought to you by this problem.


    Brandon, is there any known problem with using MS Mincho and Terminal Services?  I thought I'd found a workaround by having my reports using "MS Mincho" as the font if the user's language preference is Japanese.  But I'm getting the same issue on my client's development server, which DOES have Windows 2000 and Terminal Services running.
  • Replied 4 August 2017, 2:34 pm EST

    Hmm... after speaking with Microsoft on this issue, I was under the impression that it was limited to a single font. However, it could possibly happen with another font as well. Honestly you're best bet for this is to contact Microsoft and ask whether the same problem is known with MS Mincho and Terminal Services. I hate to recommend contacting Microsoft, but it's really the only way to determine if that font is affected by the same issue. Email me for the Microsoft issue number for reference when you contact Microsoft.
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