Problems reading rdf file through ActiveX report viewer

Posted by: planza on 4 August 2017, 2:32 pm EST

  • Posted 4 August 2017, 2:32 pm EST

    This is in followup to this post:

    I wen through and had the client attempt to view a saved report (that works from my location), they still get error 5006. I had enabled logging before getting the client to run the report, and the report ran and saved without error. I then hard-coded the temp rdf file location into the view page and was able to pull it up from my location without any problems, so the error is not in the report generation...

    I believe that the problem is caused by their firewall/security software blocking a protocol and/or port that is necessary for the viewer to puch the AR datastream to the activeX viewer. The client is using Microsoft ISA Server  and Trend Micro's IWSS software security suite.

    Please let me know what they need to enable to allow them to view the reports.

    Thank you,
  • Replied 4 August 2017, 2:32 pm EST

    It will return the report through port 80, however if you are returning a physical file I have seen setups that block the rdf file format.  If you are using a physical file you should be able to point your browser directly to it and have your browser prompt you with a save dialog - if you get a 404 error then IIS isn't passing back the rdf properly and the configuration needs changed to allow this to happen.
  • Replied 4 August 2017, 2:32 pm EST

    Thanks for the info. Is ther a specific MIME type that the file uses or anything else like that I should be aware of?

  • Replied 4 August 2017, 2:32 pm EST


    I spoke with the client and have determined that the problem is being caused by Trend Micro's IWSS security software. My best guess would be that it is blocking a certain MIME type (or something similar) that AR needs to display the report in the ActiveX viewer.

    Please let me know asap so I can resolve this issue.

    Thanks for the help,
  • Replied 4 August 2017, 2:32 pm EST

  • Replied 4 August 2017, 2:32 pm EST

    There isn't a specific mime type that we use - it's probably blocking the rdf file itself.  Make sure that the system is setup to allow this to be sent properly through IIS.
  • Replied 4 August 2017, 2:32 pm EST

    thanks, I will give this a shot
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