Some OpenType fonts do not get embedded when exporting PDF

Posted by: softworkz on 4 August 2017, 3:08 pm EST

  • Posted 4 August 2017, 3:08 pm EST

    Hi,



    we have a problem when exporting certain OpenType fonts to PDF.



    Generally those OpenType fonts provided by Microsoft get embedded without problems while the fonts provided by Adobe don't get embedded (and also get referenced incorrectly so they don't get even displayed in Acrobat Reader when the font is installed).



    The fonts are shown correctly when printing the report.



    Then printing the report to "Acrobat PDF Writer" printer the fonts get embedded correctly, so this proves that it is no license issue and no general issue but instead an AR issue.



    Do you have any experience with this issue?



    I could send you one of the fonts via private e-mail for testing if this would help.



    Thanks very much,



    Marcus
  • Replied 4 August 2017, 3:08 pm EST

    Which fonts are you using?  the MS one and the Adobe one?  You can zip the font file and email it to activereports.support@datadynamics.com
  • Replied 4 August 2017, 3:08 pm EST

    Hello ,


    I've reproduced the issue when font style was not set to "Regular" value.


    Thanks,


    Sergey Romanov.

  • Replied 4 August 2017, 3:08 pm EST

    This is good to hear.



    For me even the regular version does not get embedded nor does it get used if it's installed. Please find attached the Acrobat Document Properties font information screenshot. You can see that all fonts are displayed with "Adobe Sans MM".



    Thanks very much,



    Marcus
    2007/11/OpenTypeFontsInPDF.JPG
  • Replied 4 August 2017, 3:08 pm EST

    Thank you for the additional information.


    Sergey Romanov.

  • Replied 4 August 2017, 3:08 pm EST

    Sergey,



    can you provide information about an approximate timeframe within this problem could be fixed (or at least further analyzed). Do I have to expect days, weeks or months?



    This information would be important for us to make appropriate decisions.





    Thank you very much,



    Marcus
  • Replied 4 August 2017, 3:08 pm EST

    I have sent you the fonts via e-mail...
  • Replied 4 August 2017, 3:08 pm EST

    Hello ,

    The tracking number of the issue is Case 35417.


    Thanks,


    Sergey Romanov.

  • Replied 4 August 2017, 3:08 pm EST

    So I guess/hope you were able to reproduce..?



    Thanks very much,



    Marcus
  • Replied 4 August 2017, 3:08 pm EST

    Hello ,


    At present, there is no defined plan for the next update.


    Therefore, the timeframe is not less than several months.


    Thanks,


    Sergey Romanov.

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