Posted 4 August 2017, 2:38 pm EST
When a customer wants to print to different trays, we handle this through windows printers. We have one printer setup to use the default tray, and a second printer setup to use whatever tray they want. This way, we don't make any changes to the software (either settings or in the code), and the customer can control the output trays to their needs.
Now the problem.
We have a report that will sometimes go to the proper tray, but most of the time will not. Yet we can not duplicate this behavior in our testing. But if they send anything else to the printer (word documents, etc), it always goes to the correct tray. This is why the customer (and our trainers) say it must be our software. As I have said though, we do not use or change those properties/settings, and I have gone back and verified that it is at the normal "default printer" setting.
Has anyone else seen this behavior? Does anyone have any suggestions as to how to proceed?
Any help would be appreciated.