Strange Printer Tray Problem

Posted by: jmcfadden on 4 August 2017, 2:38 pm EST

  • Posted 4 August 2017, 2:38 pm EST

    When a customer wants to print to different trays, we handle this through windows printers. We have one printer setup to use the default tray, and a second printer setup to use whatever tray they want. This way, we don't make any changes to the software (either settings or in the code), and the customer can control the output trays to their needs.

    Now the problem.

    We have a report that will sometimes go to the proper tray, but most of the time will not. Yet we can not duplicate this behavior in our testing. But if they send anything else to the printer (word documents, etc), it always goes to the correct tray. This is why the customer (and our trainers) say it must be our software. As I have said though, we do not use or change those properties/settings, and I have gone back and verified that it is at the normal "default printer" setting.

    Has anyone else seen this behavior? Does anyone have any suggestions as to how to proceed?

    Any help would be appreciated.

  • Replied 4 August 2017, 2:38 pm EST

    I have not heard of anyone else reporting this behavior.  If anyone has encountered this, please post your experiences here.

    One thing I would like to recommend is updating to the newest build.  Several changes have been made over the years to our printer code generation.  One of these changes may have the side effect of correcting this issue for you.
  • Replied 4 August 2017, 2:38 pm EST

    We have actually  narrowed the problem down a little. It is also dependent upon the size of the report. If the report < 10-13 pages, everything works fine. But if it is greater than that, then it goes to the default printer for the workstation.

    If anyone has an idea, we would love to hear it.


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