Posted 11 March 2018, 7:34 pm EST
Hello,
Sorry, I meant to say that AR2 was never tested on Windows10 as it was not available at the time of AR2 release. Hence it does not support latest versions of Windows.
I understand that AR2 has some problem with windows10 or its latest update. We have customers who have resolved the issue after uninstalling the ‘KB4048955’ update. That’s why provided this as a workaround.
However, AR2 had been declared as a legacy product long time ago and it is out of development mode hence, we don’t support it anymore now.
Therefore, we recommend users to update to our latest version of AR.
Hope it clears.
Thanks,
Mohit