Only printing 1st line

Posted by: mroy2144 on 8 September 2017, 12:31 pm EST

  • Posted 8 September 2017, 12:31 pm EST

    Farpoint Spread for Windows v2.5.2009.2005


    Using PrintSheet


    Clients cannot print the contents of the spread. Only the 1st line prints.


    The preview shows all rows and still the print out only prints the 1st line.


    The problem occurs after loading and printing the spread several times.


    No error message. Problem clears after reboot but returns again.


    Any suggestions?

  • Replied 8 September 2017, 12:31 pm EST

    Hello MRoy,

    You could try updating your printer drivers.

    Could you attach a small project that reproduces this behavior and we can test it?

    Thanks.
  • Replied 8 September 2017, 12:31 pm EST

    I cannot send a small project as I cannot reproduce the behavior.


    It only happens at a couple of client sites.


    Is there possibly an error message that Spread is giving but that I am not capturing?


    Where could I capture error messages on PrintSheet?

  • Replied 8 September 2017, 12:31 pm EST

    Hello,


    There are not any error messages to catch. I would suggest looking at the couple of computers having the problem to see what is different. I would look at the version of the printer driver and the Operating System they are using to see if you can find the difference that is causing this issue.

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