C1LIVE - Failed - (401) unauthorized

Posted by: davidmorr on 17 September 2018, 3:29 am EST

    • Post Options:
    • Link

    Posted 17 September 2018, 3:29 am EST - Updated 3 October 2022, 5:00 pm EST

    I was running C1Live to update the Winforms Edition .NET 2.0 and 4.0. The status goes to Failed with the log message “The remote server returned an error: (401) Unauthorized”. My license was renewed earlier this year.

  • Posted 17 September 2018, 6:20 pm EST

    Hi David!

    Are you running C1Live utility with admin rights?

    If yes, I request you to test the same with the given version of C1Live:

    http://prerelease.componentone.com/dotnet20/C1Live/2017-T3/C1Live.2_2.1.20173.52227.zip

    Regards,

    Meenakshi

  • Posted 18 September 2018, 7:56 am EST

    Running as Administrator worked. I’m embarrassed I didn’t think to try that. Thanks for your help.

  • Posted 8 November 2018, 2:57 am EST

    I need to open this issue again. Running C1LIVE to upgrade WinForms to 4.0.20183.338 fails with the same error "The remote server returned an error: (401) Unauthorized.

    I did make certain I was Running as Administrator.

  • Posted 12 November 2018, 4:41 pm EST

    Hello David,

    I have informed the concerned team about the issue you are facing. I will get back to you once I hear back from them.

    Best Wishes,

    Ruchir

  • Posted 12 November 2018, 6:01 pm EST

    Hi David,

    Could you please try running the C1Live utility once again.

    If the issue persists, could you please share screen-shot of the current exception screen and also confirm whether you are able to navigate to http://prerelease.componentone.com page or not.

    Best wishes,

Need extra support?

Upgrade your support plan and get personal unlimited phone support with our customer engagement team

Learn More

Forum Channels