GrapeCity, Inc., publishes the ActiveReports product line. This FAQ covers per developer licensing for ActiveReports.
What editions of ActiveReports are available?
A: ActiveReports comes in two editions to suit your needs: Professional Edition, which includes all of the bells and whistles that you experience in the trial version, and a more cost-conscious Standard Edition that you can use if you do not require the WebViewer control, HTTP Handlers, End User Designer control, Maps, Table of Contents, and some of the more advanced PDF Export features. For more detailed information to determine which version will best serve your needs, refer to the Compare Products page.
Q: How is ActiveReports licensed?
A: The trial version allows you to experiment with ActiveReports Professional Edition to evaluate all of the features for 30 days without a product key. To unlock ActiveReports for production, you need to purchase a product key for each developer and each build machine. Each license entitles the developer or build machine to create, compile, and distribute unlimited royalty-free reports and applications. (There is no need to purchase separate licenses for testing or staging machines.) See the Compare Products page for details.
Q: What is Annual Maintenance?
A: Annual Maintenance is an add-on for each purchased license and is highly recommended. Not only does it provide you with unlimited technical support through ticket submission and phone, but it also entitles you to download any major releases that are made public within one year following your purchase. This is the most cost effective way to ensure that you have the latest features. If you do not purchase Annual Maintenance and we release a new version, you can get the new version at a discounted rate via upgrade pricing.
Note: Service Packs, which contain bug fixes, are freely available to everyone. A major release, by contrast, contains new features and enhancements.
Q: Do I need to buy a license for my build machine?
A: Yes. You need a separate license for each machine on which you compile ActiveReports projects. We do not require licensing for any testing or staging machines that you may use.
Q: Do I need to purchase licenses for my customers?
A: No. ActiveReports includes royalty-free redistribution. As long as your customers are using ActiveReports as part of your product that they purchase, then they do not need a license. The assemblies required to run ActiveReports may be included as part of your product installation at no additional cost.
Q: Is the End User Designer licensed separately?
A: No. The End User Designer is included with the ActiveReports Professional Edition. This control can be used in your Windows Forms applications and can be redistributed royalty-free.
Q: How do I get a new version key for my installation?
A: If your annual maintenance is active, you will get an email with the new product key(s) when a new version of ActiveReports is released. If you do not get this email, please contact the sales team at email@example.com to request the key(s).
Q: Do I need an internet connection to activate my license?
A: No. You need internet access to use the default method to activate your license key. However, there are alternate modes of activation available which include phone, email and alternate machine activation. Please refer to the online user manual to get more details about the process.
Q: How do I change an existing trial license installation to a full purchased license?
A: Once you have purchased a license (either the Standard or Professional Edition), you can activate the key using the GrapeCity License Manager. For detailed steps on how to do this, refer to the online user manual.
Q: Can I activate a new version of ActiveReports with my existing key?
A: No. Each version of ActiveReports has a different license key. You need a license key for the new version if you want to start using it. Please contact the sales team at firstname.lastname@example.org and we will be glad to help you.
Q: How do I get an earlier version of ActiveReports?
A: If you have purchased a license for a new version of ActiveReports, but you use an earlier version of the product in your application, please submit a support ticket. We will be glad to provide you with the version of the product that you need.
Q: Where can I go to get more information and troubleshooting help for licensing?
A: The sales team and technical support team are available to answer any additional questions about licensing. If you prefer DIY, we offer all of these resources:
- Licensing FAQ and troubleshooting techniques in the online user manual
- Product forums where you can find solutions from the ActiveReports community
- Blog post Fix 90% of Licensing Issues with 3 Key Points
Q: How do I contact support?
A: There are various ways to get support. The ActiveReports Forums have an active customer base who respond to posts quite regularly. The technical support team also responds to the questions on the forums. In case you have a question that is urgent, you can submit a ticket through our online form. The team will be glad to help you with your query.
Q: Can I get phone support?
A: In addition to the ticket submission and forum support provided to licensed users, you can purchase Annual Maintenance to receive unlimited telephone support for one year. Maintenance is important because it also entitles you to download the next released version. Each year we issue a major release that contains new features and product enhancements.
Q: How do I qualify for volume discounts?
A: Volume discount and other sales promotions vary or can change. Please contact the sales team at email@example.com for the latest discounts and promotions.
Q: Are there any education, military, not-for-profit or government discounts?
A: There are discounts available for education, military, non-profit organizations, and government agencies. Please contact the sales team at firstname.lastname@example.org for more details about these discounts.
Q: Who do I contact in case my question is not answered in this FAQ?
A: Your best point of contact for any questions related to licensing and sales will be the sales team. They are available by email at email@example.com or on the phone at (984)242-0700.
Q: What happens if I have used all my activations?
A: If you have used up all your activations and the new machine that needs to be activated falls into the licensing terms for the same license, the sales team can help you. Please contact sales at firstname.lastname@example.org.
Q: Can I install ActiveReports on a Virtual Machine?
A: Yes. ActiveReports can be installed in a Virtual Machine. Please note, ActiveReports is licensed per developer seat. If you need to install ActiveReports for multiple developers, please purchase the requisite number of license keys before installing the product for your team. The sales team at email@example.com will be glad to help you.