MESCIUS Maintenance and Support Plans
Platinum Support for ComponentOne, Wijmo, and Document Solutions
ComponentOne and Document Solutions support servicess are offered in Standard (included with subscription) and Platinum ($300 with subscription) levels. These options are structured to meet the needs of every developer and ensure your success in using our products. Standard Support provides access to our community forums and online tickets through our My-Support portal. Platinum support adds 24-hour FastTrack response and unlimited phone technical support with our US based team.
Notes:
- All Wijmo licenses include Platinum support with every developer license.
- Platinum support is not available for ComponentOne ActiveX Edition
| Platinum Support | |
|---|---|
| 24 Hour FastTrack Response * | ✔ |
| Industry Leading Phone Support | ✔ |
| Online ticket support | ✔ |
| Monitored community forums | ✔ |
| All major releases for one year | ✔ |
| Access to hotfix builds | ✔ |
*For our customers with a current Platinum subscription, we provide a response to any issue submitted to us within 24 hours (excluding weekends and observed US holidays).
Next Steps
Maintenance Support for ActiveReports and Spread
Annual Maintenance is an add-on for each purchased license and is highly recommended. You always have support through forums, documentation, and online tickets through our My-Support portal. Maintenance entitles you to the next major release of the product and unlimited phone technical support with our US-based team within the year following your purchase. This is the most cost-effective way to ensure that you have the latest features. If you don’t have annual maintenance, you can always upgrade to the latest release using the discounted upgrade pricing, but with the maintenance, you save an extra up to 35% off of the upgrade pricing.
Note: SpreadJS, Spread.NET, and DataViewsJS. Services include maintenance with every developer license.
Note: Service Packs, which contain bug fixes, are freely available to licensed customers. A major release, by contrast, contains new features and enhancements based on customer feedback and market trends.
| Annual Maintenance/Renewal | Free Standard Support | |
|---|---|---|
| Next major version released within the year | ✔ | |
| Industry Leading Phone support | ✔ | |
| Online ticket support | ✔ | ✔ |
| Monitored community forums | ✔ | ✔ |
| Same-version service packs | ✔ | ✔ |
- Please note that maintenance is not available for Spread COM.