License Manager is Deactivating Keys

Posted by: luis.adrian on 1 July 2020, 4:16 am EST

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    Posted 1 July 2020, 4:16 am EST

    We have several developers and our build servers reporting that the license manager is consistently deactivating our license keys. When this happens, we have to go into license manager and activate the license and we’re fine for a few days, then for some reason, it deactivates itself.

  • Posted 1 July 2020, 8:30 pm EST

    Hello,

    License manager never deactivates the key automatically. Could you please share the Screenshot of the license manager when it deactivates the key.

    Also, could you please provide more information on this like environment, etc

    Thanks,

    Mohit

  • Posted 7 July 2020, 2:00 am EST - Updated 30 September 2022, 6:34 am EST

    License is currently deactivated on one of my devs boxes this AM. See attached.

  • Posted 7 July 2020, 2:01 am EST

    Further comment. All he has to do is click Activate and he’s good for a few more days. This is happening to most of my dev and my build boxes. He is running on a Windows Server 2012 R2.

  • Posted 7 July 2020, 3:31 pm EST

    Hello,

    AR13 keys depend on the Processor ID of the system. AR show an invalid license when Processor ID is changed.

    So my suggestion you to Activate/Deactivate a license by command line, so in theory, you could create a startup/shutdown script that activates/deactivates the machine automatically during this process. This way you would not need to worry about reactivating the license manually every time the machine restarts, and you would never run out of activations since they are reclaimed by the deactivation command on shutdown.

    The syntax for activating ActiveReports through command line is as follows:

    GrapeCity.LicenseManager.exe /Activate /Product:“ActiveReports 13” /ProductKey:2222222222222222222 /UserName:jeff /CompanyName:“my Company” /Email:jeff@jeff.com.

    GrapeCity.LicenseManager.exe /Deactivate /Product:“ActiveReports 13” /ProductKey:2222222222222222222

    Thanks,

    Mohit

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