Offline Activation in a closed environment?

Posted by: linda.wang on 4 August 2022, 12:24 am EST

  • Posted 4 August 2022, 12:24 am EST

    Has anyone tried doing an Offline Activation on a closed system? I'm trying to activate ActiveReports 16.0 on a closed system that isn't connected to the Internet. Information can go into the network, but isn't allowed to come back out, so I can't get the Activation Key to the GrapeCity website. I've tried contacting Support, but so far, they've only told me to try the steps that I've already tried (which involves getting the Activation Key to their website, which I can't do).

    I've worked with other companies before that have been able to provide License Data for an offline computer and was hoping Grape City could too. I was wondering if anyone out there has had any success in doing this, or if Support will be unable to help me with this.

    Thank you!
  • Replied 7 August 2022, 3:23 am EST

    Hi Linda,
    Apologies for the inconvenience. As I can see from my end we are working on your issue. Please refer to the original Case: CAS-33267-Y7C6J9 on the support portal.
    https://www.grapecity.com/my-account/my-support
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