Offline Activation in a close system?

Posted by: linda.wang on 4 August 2022, 12:26 am EST

  • Posted 4 August 2022, 12:26 am EST

    Has anyone tried doing an Offline Activation on a closed system? I'm trying to activate ActiveReports 16.0 on a closed system that isn't connected to the Internet. Information can go into the network, but isn't allowed to come back out, so I can't get the Activation Key to the GrapeCity website. I've tried contacting Support, but so far, they've only told me to try the steps that I've already tried (which involves getting the Activation Key to their website, which I can't do).

    I was wondering if anyone out there has had any success in doing this, or if Support will be unable to help me with this.

    Thank you!
  • Replied 7 August 2022, 11:14 pm EST

    Hi Linda,

    We understand that you require a solution for this issue at the earliest. However, please do not create multiple of the same cases on the forum as having multiple of the same cases sabotages consistency. Please refer to the original Case: CAS-33267-Y7C6J9 on the support portal.

    https://www.grapecity.com/my-account/my-support

    I hope you understand our concerns.

    Regards,
    Akshay
  • Replied 7 August 2022, 11:24 pm EST

    Hello, I am sorry about that! I didn't get a confirmation message that my post went through when I was posting, so I kept clicking post to make sure it went through. I'll keep in mind to check the forum to see if it's in before hitting post again next time.
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