Windows Viewer Does not handle Display Scale > 100%

Posted by: jcorder on 13 July 2022, 7:57 am EST

  • Posted 13 July 2022, 7:57 am EST

    I have a client with an HP Elitebook 850 G4, 3840x2160 resolution, 250% scale, running Windows 10 Pro.

    When the Windows Viewer displays a report, it shows the white area (paper) correctly, but the text is large and extends past the white area and generally off the screen.

    As a temporary solution, I changed the computer to a lower resolution, but there is a noticeable difference. I would like to change the computer back to the high resolution.

    I tested the scaling and after updating to AR 16.1.3, it works fine on my Windows 11 machine.

    Any suggestions?
  • Replied 15 July 2022, 3:47 am EST

    Hi Jeff,
    I tested for this issue using both Section Reports and Page Reports and I was unable to replicate this behavior. The reports seems to be rendering the same in a Windows 10 Pro machine with 4k resolution when changing the display scaling from 250% to 100%.
    I performed all the tests with ActiveReports v16.1.2.

    Here's the sample application that I used for testing with the screenshots for each test.
    Please share a sample application replicating this behavior or edit the attached sample such that it replicates your issue so we can investigate further on this.

    Regards,
    Akshay

    Screenshot.zipScreenTest Sample.zip
  • Replied 25 July 2022, 6:41 pm EST

    Using Section Reports and Page Reports, I tried to reproduce this problem, but I was unable to. When altering the display scaling from 250 percent to 100 percent, the reports appear to be rendered identically on a Windows 10 Pro computer with 4k resolution.
    With ActiveReports v16.1.2, I ran all the tests.
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