AR11 display of page count really slow

Posted by: darin on 24 March 2020, 12:01 am EST

  • Posted 24 March 2020, 12:01 am EST

    We are using AR11 11.3.13058.
    We have a customer that all of a sudden the counting of the pages on the display is taking about 4 seconds per page. Before (like 2-3 weeks ago) the count was a blur because it was so fast.
    It doesn't seem to matter what printer (laser or label) it goes to. Their issue is they print hundreds of labels at a time and it is now taking 20 times longer than before.

    Once we issue chk = in_rpt.Document.Print(False, True) to get it to print, the system returns to our program before the page counting starts. From us starting the print until it returns from the above .Print command is about 3 seconds total, so the page counter is occurring outside of what we can see or control.

    What could be causing this issue for our customer? We are at a loss as to what to direct them to look at.
  • Replied 24 March 2020, 4:22 pm EST


    Maybe this issue after a specific window update. Coul you ask you client to uninstall the recent window update done by him.
    You can also check with the following line of code to check the speed at their end.
    chk = in_rpt.Document.Print(False, False)

  • Replied 24 March 2020, 9:44 pm EST

    how is setting the .print to false going to change their speed? is the display itself that slow?
  • Replied 24 March 2020, 9:55 pm EST


    By setting it false, the PrintProgress dialog would not be shown. It may increase the speed as per my understanding. Could you please check at your end.


Need extra support?

Upgrade your support plan and get personal unlimited phone support with our customer engagement team

Learn More

Forum Channels