Images printing in B&W (example included)

Posted by: jyoder on 30 January 2018, 1:46 am EST

  • Posted 30 January 2018, 1:46 am EST

    I originally posted about the issue here...

    But that's an old thread, so I'm making a new one so it's seen and because I now have an example for you to try. The issue...

    When printing an image from a Mac that is using Microsoft Remote Desktop to connect to a published application on windows server, the Microsoft Publisher Imagesetter driver used by the Microsoft Remote Desktop application as the driver defaults to print in color. If the default setting of color is selected when printing the image, it prints the entire box of the image as black. For our application, users will have an image of a signature that will print their checks so they do not have to sign the checks manually. See image below for example of black box.

    Please try the attached application, which is simply your EUD. (I couldn't include the dlls to make your 5 MB attachment, so toss in your 11.0.9313.0 dlls). When you run the EUD, load "sig box.rpx", do print preview, then print to the printer. However, you first have to set it up like this...

    The application attached is setup on a Windows 2012 server with Remote Desktop Services installed. I then published the application and launched it from the Microsoft remote desktop application on the Mac. If the setting when printing is set to color it prints incorrectly. If the setting is changed to black and white, the image prints totally fine.

    With this particular setup, does it do the same for you?
  • Replied 30 January 2018, 1:46 am EST

    Forgot to include attachment. Here it is...
  • Replied 31 January 2018, 1:53 am EST


    We are working on your issue. Could you please confirm that printer that you are using to print is WinServer2012's printer or MAC's printer?

  • Replied 31 January 2018, 2:48 am EST

    We are printing from a Mac using Remote Desktop Published app. We use the Microsoft Remote Desktop app found in the Mac App Store to make this connection. The driver that is being used is MS Publisher Imagesetter, which is the default driver for the Microsoft Remote Desktop application installed on the Mac (link below). We use the default driver and do not install specific drivers because of the volume of customers and printers on our servers.

    BTW, I'm not getting email alerts when you reply. How can that get enabled?
  • Replied 31 January 2018, 10:20 pm EST


    Thanks for the information.

    Sorry to mention that I am unable to replicate the issue on my end with the attached sample. I have created the same environment as mentioned by you earlier but still not able to replicate it. Section Report is printed in colour mode successfully.
    In my opinion, this may be driver related issue. Could you please confirm that issue is occurred only with AR or with all other application like Microsoft PrintDocument application etc.

  • Replied 31 January 2018, 9:26 pm EST


    >>BTW, I'm not getting email alerts when you reply. How can that get enabled?
    This is a known issue, currently, email notification is not working.

  • Replied 5 February 2018, 2:25 am EST

    I suspect there are differences in the way that the configuration is set up. We can consistently replicate this issue on our end without fail. Please let me know if you would need any assistance in setting up the configuration or if you would like to see our setup for your reference.
  • Replied 5 February 2018, 8:01 pm EST

    Hello sir,

    I have rechecked on my end. Unfortunately, still, I am unable to replicate the issue on my end. Please refer the attached image "img_PrintConfigure" which show the steps done on my end with printer configuration. Also, refer the attached image "img_Result" which contains the photo of the printed page of section document.

    Could you please explain if I am missing anything.


  • Replied 5 February 2018, 8:01 pm EST

  • Replied 6 February 2018, 6:26 am EST

    It appears all your screenshots show settings on a PC. The only place we are seeing this behavior is when printing from a Mac using the Microsoft Remote Desktop app downloaded from the Apple store. This happens in an internal QA environment and with our hosting company on their hosted environment.

    When going to print, the Type/Driver says MS Publisher Imagesetter regardless of what driver is installed for the printer on the machine. On a PC, Microsoft Easy Print will print the image fine. On a Mac, MS Publisher Imagesetter does not print those images correctly. If I do a screen print of our main menu from the Mac, it prints fine and even prints in color. Only when the image is put in to report form does the black box appear.

  • Replied 6 February 2018, 3:48 pm EST


    Thanks for the information. I was doing something wrong on my end. Now, I am able to replicate the issue on my end. I have escalated this to our developer team(tracking id: 254168) and will revert you once got any information from them.

    Sorry for the inconvenience caused to you.

  • Replied 7 February 2018, 9:10 pm EST


    On analysing deeper, we found that this issue is related to images that are used in the report. Could you please share the images that you are used in your report.

  • Replied 8 February 2018, 1:56 am EST

    Here are 4 examples. The gif works on some printers, but not others. However, the other 3 types have never worked.
  • Marked as Answer

    Replied 8 February 2018, 7:18 pm EST


    Thanks for the files.

    We created the PrintDocument(Microsoft) and Section report using images provided by you. However, We have found that PrintDocument gives the same result at our end. Images in PrintDocument is printed in B/W. Hence, It is not an AR issue.

    We have searched on google for the same and found some links that this driver is not working properly when connecting to Windows from a MAC with.

    Here are some workaround provided on the net.

    Also, you can try with different remote desktop client.

    We understand how you feel, but we cannot do anything in this.


  • Replied 10 October 2018, 10:05 pm EST

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  • Replied 3 April 2020, 6:22 pm EST

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