Licensing Problem

Posted by: kim on 28 September 2020, 12:00 pm EST

  • Posted 28 September 2020, 12:00 pm EST

    For some reason the unlicensed banner started showing up on reports. I am using AR11. When I go into the licensing manager is says its licensed. How can I fix this?
  • Replied 28 September 2020, 12:44 pm EST

    Hello,

    Could you please make sure that you have the valid entry in the Licenses.licx file. Please refer to the topic "Required references in the licenses.licx file (for Standard and Professional Editions)" in the following link:
    https://help.grapecity.com/activereports/webhelp/AR11/webframe.html#arHOWLicensingActiveReports.html

    If it sill does not work, could you please share the screenshot of you license manager(Please hide the key part), screenshot of the evaluation banner that you are receiving.
    Also, please share the detail when you are getting this message.
    -On development machine/Production machine
    -Type of application
    -Are you receiving this message on runtime/ design time?
    -Are you receiving this message on exporting or previewing?

    Thanks,
    Mohit

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