Slow Printer On Windows Server 2019

Posted by: johannk on 18 April 2021, 6:31 pm EST

  • Posted 18 April 2021, 6:31 pm EST

    We run a Windows service installed on an application server sending print jobs to various network printers via a print server. We've decided to upgrade the application server from Windows Server 2012 R2 to Windows Server 2019. Suddenly the print request (.Print(False,False,False)) changed from 3 seconds between print jobs to 30 seconds between print jobs.

    Active Reports version 11.1.9726.0

    I've created a test Winform application, that calls a simple section report (code-based) with minimal content and I'm able to reproduce the problem (30 seconds to print).

    The test application works fine (3 seconds) on my Windows 10 dev machine.

    I've tried another printer, playing with the settings on the printer and I've tried Active Reports 13. But without success.

    Any idea what could be the cause of this behavior?
    Do you have any suggestion on how to proceed?
  • Marked as Answer

    Replied 21 April 2021, 2:13 pm EST

    Hello,

    Your case has been replied on the "CAS-21418-K8Y8T9". Please refer to the that case only to avoid confusion.

    Thanks,
    Mohit
  • Replied 6 July 2022, 6:01 am EST

    Where is this case CAS-21418-K8Y8T9 as this is the only reference i can find to it. We have customers using terminal server and we just upgraded to AR16 and turning documents to the printer takes about 1 minute, whereas when we were running on AR11 it was <1 second. Nothing in their network changed.
  • Replied 7 July 2022, 8:16 pm EST

    Hi Darin,

    This is a support ticket ID that can only be accessed by our support team and the person who has generated the ticket. I have check this support case, it seems that the support ticket has been closed as the customer didn't responded back..

    To avoid duplicate cases, please refer to your forum post.
    https://www.grapecity.com/forums/ar-dev/ar16-terminal-server
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