Posted 1 March 2023, 7:23 pm EST
- Updated 1 March 2023, 7:46 pm EST
>> “Type ‘Global.GrapeCity.ActiveReports.Web.WebViewer’ is not defined”.
Please make sure to also install the GrapeCity.ActiveReports.Web nuget package and add reference to the GrapeCity.ActiveReports.Web assembly into the web form. You may refer to the WebViewer sample available on our GitHub repository. I have attached the sample along with.
>> No web service found at: /MyApp/ActiveReports.ReportService.asmx.
I am unable to reproduce this issue at my end. For reference, I have attached a sample application using the WebViewer with the services setup. In the attached sample please check the Global.aspx file for reference. For more information on this you may refer to the following pages of our documentation: ASP.NET WebViewer Application
If the issue persists please share an sample application reproducing this issue as in order to help you resolve this issue we will first need to reproduce this issue at our end. If you are unable to reproduce this issue in a stripped down sample I would suggest you to please share your application which reproduces the issue over a support case due to privacy and security reasons I would not suggest you to share your application over the public forum. Once you have share the application over the support case one our support team members will pick up the case and help you resolve this issue. You may also add reference to this forum case so they can pick up where we have left.
>> I have a production system that is DOWN effectively puts me out of business and NOTHING BUT CRICKETS FROM Grape City. I’m just about had it with you people.
Thank you for bringing this to our attention, and I completely understand your frustration. We strive to respond to all customer inquiries within 24 hours on working days, and I apologize if we were unable to meet this commitment in your case. I checked your support case, it seems Logan is already working on your support case.
Please know that we do check for updates daily and are working hard to respond to your inquiry as soon as possible. However, due to the time differences involved, it may not always be feasible to respond within 24 hours. Nevertheless, we will make sure to respond to you as quickly as we can.
We appreciate your understanding and patience in this matter. For issues that needs to be solve on very high priority I would also suggest you to contact our phone support for quicker response time.
Phone support is available at 412-681-4738. Monday through Friday during regular business hours (EST).