Replied 4 August 2017, 5:11 am EST
Hello, I work at a software company
which uses Active-Reports to create accounting reports. Recently, one of our customers called us and told us that he is getting the "internal error 103005" on one of our reports. (We have about 100 Active-Reports and he is only getting it on one report). This is our most complex report.
Well, I tried a troubleshooting this problem and I was able to change the report a bit to get it to print a single page. (I moved groupings around so that I could turn the print-at-bottom footer option to false. I was getting the error with the print-at-bottom option set to true). Still, the customer was still getting the error when he tried to print several pages (in what we call "batch printing").
I found this support item, and noticed he has the "Kaspersky" anti-virus program.
I told him about this topic. He followed the instructions above and removed his anti-virus program. Now he says he no longer gets the error. Still, he does not like the idea that he paid $1000 for several licenses of his anti-virus software and now he cannot use it ?
Why does Active-Reports have this conflict with the Kaspersky anti-virus software?
I have slowly undeveloped the particular report that he is having problems with. This report is our most complex report. I took the report and commented out ALL the code. All I do is load the report into the reportviewer. And I still get the error. So in my case, this error has nothing to do with the data or the database connection.
I have spent about ten hours on this issue and it seems to be problem with the report program itself trying to go to the next page.
He has told me that he has tried several of the Kaspersky settings, and he was not able to change any that make the report run.
Can anyone help me?
This is happening on xp and 200 machines with the latest service packs. I installed the latest build of ac2. And the latest update of kaspersky anti-virus.