Error running ControlPanel 2020.2.1.11

Posted by: info on 21 August 2020, 1:38 am EST

  • Posted 21 August 2020, 1:38 am EST

    I get this error running ComponentoneControlPanel v2020.2.1.11:
    Could not connect to https://prod-cdn.grapecity.com/c1installer/webinstaller/data/c1controlPanel.json.
    Something went wrong while reading Products list.
    Please check below.
    Unexpected character encountered while parsing value: . Path '', line 0, position 0.
    If you are running behind a proxy, please change the following in the app.config file.
    ProxyUrl="your_proxy_url"
    ProxyUser="your_proxy_username"
    ProxyPassWrd="your_proxy_password"

    How I can fix?
  • Marked as Answer

    Replied 23 August 2020, 2:34 pm EST

    Hello Emanuele,

    Sorry for the inconvenience caused.
    Please download the updated ComponentOneControlPanel utility from the given link:
    https://prod-cdn.grapecity.com/c1installer/Installers/2020v2/ComponentOneControlPanel_20202.1.12.exe

    And try installing the controls through it.
    If you still face any issue then please let us know.

    Regards,
    Prabhat Sharma.
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