Flex Reports - Import failure. Please make sure that Crystal is installed

Posted by: eddy on 26 April 2018, 11:13 am EST

  • Posted 26 April 2018, 11:13 am EST

    I am attempting to import an existing crystal reports .rpt file into FlexReport Designer, however whenever I attempt an import I get the error:

    Import failure. Please make sure that Crystal is installed on your system.

    Both CR for Visual studio and both 64 & 32 bit runtimes are on my machine, but this error continues. I'm using the latest version (SP 22) or crystal and version 4.0.20181.303 of FlexReport.

    I've tried reinstalling and uninstalling everything (CR & C1), and a number of different reports from different projects, is there something else i'm missing?
  • Replied 26 April 2018, 8:20 pm EST


    Please make sure your installed version of Crystal Reports is compatible with your version of Visual Studio. Please refer the following link for more
    information on this:
    Also, refer the below mentioned blog for details regarding using Crystal reports with C1FlexReport:
    We are forwarding the issue to the development team [Internal Tracking ID:299022] and will let you know once there is any information from them. In the mean time, please share the exact version of Crystal Reports being used at your end.

  • Replied 29 April 2018, 11:43 am EST

    We are definitely using a version of CR that is compatible with visual studio, as we are using crystal reports with it daily.

    We did some testing and digging and it seems as though the tool requires VS 2015 and an older version of the CR library to update, one of my developers downgraded his entire dev environment and found that he could convert, but only if both VS2015 and an older version of CR for visual studio is installed.

    On all machines with VS 2017 and compatible version or crystal reports, it doesn't work.
  • Replied 29 April 2018, 5:04 pm EST


    Thank you for the information. We are sharing the same with the team and will get back to you once we hear from them.

    Best Regards,
  • Replied 22 August 2018, 5:34 pm EST

    Is there an update on this situation? Still the same issue in AUG 2018.
  • Replied 23 August 2018, 4:02 pm EST


    I am discussing the same with the team, on priority. Will get back to you once I receive any information.

  • Replied 10 September 2018, 9:32 pm EST

    Still an issue in September 2018.

    EDIT: I'll give some context on how to replicate the issue on a clean install of Windows

    Step 1: Install VS 2017
    Step 2: Install Crystal Reports Runtime and CRforVS (Crystal works fine in VS 2017 at this point)
    Step 3: Install ComponentOne WinForms
    Step 4: Import Crystal Reports Report File from C1FlexReportDesigner
    Step 5: "Import Failure, Please ensure crystal is installed on your system"
  • Replied 10 September 2018, 10:13 pm EST

    Messy solution for those also waiting:
    - Uninstall CR-Runtime and CRforVS
    - Install VS-2015
    - Install CRforVS_13_0_17 and select "Install Runtime" from installer on complete.
    - You may also need to open a Crystal Report inside Visual Studio 2015

    Flex Report Designer Importer should now work....

  • Replied 11 September 2018, 8:11 pm EST


    The development team is working on this issue. I will share an update as soon as I receive one from the team.

    Best Regards.
  • Marked as Answer

    Replied 20 September 2018, 9:18 pm EST


    We are pleased to inform you that the issue while importing Crystal Reports is resolved with the build .324. However, please note that this build is untested. It can be downloaded from here: https://www.dropbox.com/s/scaibas1lwso719/C1WinForms.4_4.0.20182.324.zip?dl=0
    Please note that you have latest Crystal Report installed at your end to check the same: SAP Crystal Reports 2016 SP6 + SAP Crystal Reports rintime for .NET
    Further, kindly add the dlls placed in the attached folder, to the Apps folder and then Import the Crystal Report in the C1FlexReportDesigner.
    Let us know if you face any issue after this.

    Best Regards,

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