Posted 15 February 2023, 10:28 pm EST
Dear Khoa,
I hope this message finds you well. My name is Ankit, and I have the privilege of serving you as a member of the SpreadJS Support Team.
I wanted to inform you that I have created a new case for the issue you recently reported, and it has been assigned to you with the unique Case ID: CAS-38051-F4S4C7. To access this case and stay up-to-date on its progress, please visit https://www.grapecity.com/my-account/my-support.
We take your concerns seriously and want to ensure that you are informed every step of the way. As such, we will share all relevant information pertaining to the case itself, so you can be confident that we are doing everything in our power to address the issue.
If there is anything further we can assist you with, please don’t hesitate to reach out to us. Our team is always eager and ready to help, and we want to ensure that you have a seamless experience with our product.
Warm regards,
Ankit