Could not open a large file - 15MB

Could not open a large file - 15MB

Posted by: khoapcse90038 on 14 March 2023, 6:44 pm EST

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  khoapcse90038

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  Posted 14 March 2023, 6:44 pm EST - Updated 14 March 2023, 6:52 pm EST

  Hi teams,
  
  I have a problem when export file in https://www.grapecity.com/spreadjs/designer/index.html

  

  1592×896 129 KB

  
  
  Thanks & hope you reply soon.

  TB Mapping_Oct 23 - Commercial - 15mb.zip

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  ankit.kumar

  

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  Posted 15 March 2023, 4:09 pm EST

  Dear Khoa,

  My name is Ankit and I am a member of the SpreadJS Team. I wanted to take a moment to reach out to you and provide an update on the support ticket you recently submitted.

  I am pleased to inform you that a new ticket has been created for your case and it has been assigned the ticket number CAS-38833-Q9Z9V8. You can easily access this ticket by visiting https://www.grapecity.com/my-account/my-support.

  Rest assured that we are actively working on resolving your issue and we will keep you informed of any updates through the ticket itself.

  Additionally, I would like to mention that for future SpreadJS cases, you can easily create new cases on our dedicated SpreadJS Forum at https://www.grapecity.com/forums/spreadjs.

  Thank you for your patience and understanding.

  Warm regards,

  Ankit