Posted 28 May 2021, 4:28 am ESTWe're currently evaluating the gcpdfviewer and noticed a strange issue on some user's machines (including mine). The PDF viewer doesn't seem to recognize left clicks on the displayed PDF. Clicking any of the toolbars and sidebar items works as expected but left clicking an annotation or attempting to place an annotation on a PDF doesn't respond.
Here are a few things we noticed about this issue:
- This issue doesn't appear to be implementation-related because it also happens on the demos in your documentation
- It only seems to affect left-clicks. Right-clicking an annotation highlights it as expected.
- After testing on several machines, it appears the issue may be related to touch-enabled devices. To confirm this, I used a machine that didn't have the issue and connected to it via RDP from a touch-enabled device and the issue re-appeared.
I would appreciate any assistance you can provide in resolving this issue as we would like to purchase a license and begin using the PDF viewer in our system.