Error to Activate Product

Posted by: sistemas on 12 July 2018, 3:30 am EST

  • Posted 12 July 2018, 3:30 am EST

    I have a developer license, but in the firts computer where was installes, crahed it. Now that try install in a new computer i obtain this error message:

    “An Activation erros has ocurred
    The number of computers activated with this product key has exceded the limit.”


    Please yur help, i need reinstall the product.
  • Replied 12 July 2018, 2:34 pm EST

    Hello,

    The license agreement is one copy per developer and it is run-time royalty free. A developer can install it on up to three machines as long as that developer is the only one using it.

    Hence, it seems that the serial key is already in use on three machines and you need to activate Spread on a fourth machine, then you have got to deactivate the Spread on one of the three machines. Else, you may get error while activating it on the fourth machine.

    And if you cannot deactivate the serial key from old machines then you need to get your serial key reset by getting in touch with our sales team at below mentioned email address:-

    us.sales@grapecity.com

    For more information on licensing, you can visit our licensing FAQ here:
    https://www.grapecity.com/en/licensing/spread

    Regards,
    Reeva

    P.S. : Serial Key can be reset only once in lifetime.
  • Replied 13 July 2018, 2:48 am EST

    Thank you so much for you reply, please can you indicate to me, how can deactivate the license in old machine?.

    Thanks in Advance.

    Best Regards
    Pablo Salazar
  • Marked as Answer

    Replied 15 July 2018, 6:05 pm EST

    Hi Pablo,

    You need to run the LicenseManager and deactivate the license for Spread found under:
    C:\Program Files (x86)\Common Files\GrapeCity\Components

    On your machine.

    Thanks,
    Deepak Sharma

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