FlexViewer - Exception in rendered text, but none thrown

FlexViewer - Exception in rendered text, but none thrown

Posted by: andreas.fischer on 11 September 2018, 12:11 am EST

• 

  andreas.fischer

  • Post Options:
  • Link
    Copy

  Posted 11 September 2018, 12:11 am EST

  Hello again ;)
  
  I have an exception inside the rendered Document, as Documentcontent. But no exception is thrown. The PDF openes fine with other frameworks and with Adobes PDF-Reader.
  
  Is there a way to get the exception in code at runtime?
  
  
  
  Best regards,
  Andreas
• 

  andreas.fischer

  • Post Options:
  • Link
    Copy

  Replied 11 September 2018, 8:36 pm EST

  I can confirm the following.
  
  Making Preflight checks in Acrobat tells, that there are "more than one encoding in cmap for a truetype font".
  
  Converting the PDF to PDF/A (fonts are converted to postscript) solves the problem with flexviewer.
  
  However, other frameworks do render the pdf just fine, since this is not a critical error but mere are warning in preflight, flexviewer should be able to render that too - maybe you can handle that exception?
• 

  Ruchir.Agarwal

  

  • Post Options:
  • Link
    Copy

  Replied 11 September 2018, 9:05 pm EST

  Hi Andreas,
  
  Could you share the pdf file you are observing the exception with. I tried to check the issue but using the default pdf in our product sample 'PdfView' (installed at \Documents\ComponentOne Samples\UWP\C1.UWP.Document\CS\PdfView location) along with one of the latest versions, I did not observe any exception.
  Therefore, request you to share your pdf.
  Also, to trap the exception in code, did not the try-catch block work ?
  
  Thanks,
  Ruchir
• 

  andreas.fischer

  • Post Options:
  • Link
    Copy

  Replied 11 September 2018, 11:05 pm EST

  Hi Ruchir,
  
  yes I tried to catch anything, but nothing was thrown - not even with having all runtime exceptions checked in visualstudio to break at.
  
  The PDF in question is confidential, but I stripped it down to just one word and attached it here. The error still occurs. I would like to send you one complete page of the pdf which has additional ormultiple erros in flexviewer. But non-public. Do you have a pm where I can send it to you?
  
  Best regards,
  Andreastest_fonterror.zip
• 

  Pragati.Kaushik

  

  • Post Options:
  • Link
    Copy

  Replied 13 September 2018, 9:31 pm EST

  Hi Andreas,
  
  I have created a new case in our Portal asking you to share the pdf file there. Kindly share the file. Here is the link for the case:
  http://supportone.componentone.com/home/casedetail/343045
  
  Thanks,
  Pragati
• 

  andreas.fischer

  • Post Options:
  • Link
    Copy

  Replied 27 November 2018, 1:59 am EST

  Any news on this? It has been more than two months.
  And sadly the case link (http://supportone.componentone.com/home/casedetail/343045) dosen't exist anymore.

• Marked as Answer

  

  Ruchir.Agarwal

  

  • Post Options:
  • Link
    Copy

  Replied 27 November 2018, 3:30 pm EST

  Hi,
  I do not know why you were not able to find the case because I still can open the same using http://supportone.componentone.com/casedetail/343045 URL. Also, I have responded you over there.
  
  ~Ruchir