Safari scroll issue

Posted by: sravya_tamma on 19 May 2021, 6:59 am EST

  • Posted 19 May 2021, 6:59 am EST

    Hello,

    Recently we are experiencing the flexgrid scroll issue with safari 14.1 & (Catalina 10.15.7). I tried it on grapecity demos itself and i can replicate the issue. Attached is a video and screenshot on one of your grapecity demos.

    Please advice what is the solution. Thanks


  • Replied 19 May 2021, 7:03 am EST

    Here is the video scroll-720.mov.zip
  • Replied 19 May 2021, 3:38 pm EST

    Hi Sravya,

    We are sorry for the inconvenience caused. This is a known issue and we are working on this to fix it. I will update you once this is fixed.
    The internal tracking id of the case is WJM-20030.

    Regards,
    Ashwin
  • Replied 20 May 2021, 7:50 am EST

    Thank you Ashwin.
    Is there an estimated time on when this will roll out ?
  • Replied 20 May 2021, 2:28 pm EST

    Hi Sravya,

    I have asked the dev team to provide an ETA on this. I will update you once I will hear from them.

    ~regards
  • Replied 25 May 2021, 7:46 am EST

    This is affecting multiple projects on our team as well.
  • Replied 25 May 2021, 8:28 pm EST

    Hi Matt,

    Thanks for the update. I have asked developers to look into this on priority.

    ~regards
  • Marked as Answer

    Replied 27 May 2021, 2:18 am EST

    Hey all, thanks for reporting this issue.

    Unfortunately, this seems to be a repaint bug in Safari. The good news is that I made a workaround for now. Feel free to use this fix for the time being.

    Ideally this bug is fixed in Safari, but if not, we will have to decide whether to put this (ugly) hack into our own code or not. We are attempting to get this resolved with the Safari team.

    I made a sample to demonstrate the issue and the fix. You can test it yourself here: https://safari-14-1-scroll-hack.stackblitz.io

    And if you want to see the code for this sample, its here: https://stackblitz.com/edit/safari-14-1-scroll-hack
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