Licensing issues

Licensing issues

Posted by: josh on 23 July 2020, 8:48 am EST

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  josh

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  Posted 23 July 2020, 8:48 am EST

  I cannot get a 2015 serial activated, the control panel just says “something went wrong” (thank you for the wonderful error msg)

  Should I post the serial here and the email I need it deactivated an re-activated to?

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  prabhat.sharma

  

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  Posted 23 July 2020, 6:09 pm EST

  Hello,

  Your case has been replied on the given link:
  
  https://supportone.componentone.com/home/casedetail/454765

  Please continue the thread there only.

  Regards,
  
  Prabhat Sharma.

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  josh

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  Posted 24 July 2020, 2:07 am EST

  thank you, I have received the error
  
  “Activated too many times”

  The old computers are no longer available, so I need the serial key to be reset by you, please.

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  josh

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  Posted 24 July 2020, 2:27 am EST

  Also the support link you sent, I get
  
  “Issue ID 454765 either does not exist or you do not have permission to view this issue.”

  I tried with both accounts wendym@thekitchenshowcase.com and josh@coolbluewater.org the link does not work.

  the serial in question ends with : … 6U9FJH1

  please reset it thank you

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  prabhat.sharma

  

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  Posted 26 July 2020, 10:21 pm EST

  Hi Josh,

  Sorry for the inconvenience.
  
  Here is the correct link : https://supportone.componentone.com/casedetail/454765

  Your case has been replied on the above link.

  Regards,
  
  Prabhat Sharma.