C1FlexChart - When resize the chart container, it crashes.

Posted by: digiptechnologies on 19 June 2019, 12:27 am EST

  • Posted 19 June 2019, 12:27 am EST

    Hello,

    We have put the flex chart inside the grid and have grid splitter so that the area can be resized. But when we set the RenderMode = Direct2D, it crashes when we do resize via grid splitter.

    I have a video and a demo project showcasing the issue at given dropbox link below:

    video: https://www.dropbox.com/s/t4phhwex2ug1err/flexchart_resize_issue.mp4?dl=0

    demo code: https://www.dropbox.com/s/m6usybwz4a9zzfc/FlexChart_Demo.zip?dl=0

    Kindly look into it and let me know how can I fix the issue.

    Thanks,
    Parthiv
  • Replied 19 June 2019, 11:09 pm EST

    Hi Parthiv,

    Thank you for the sample and the video.
    Even I could see the issue at my end, hence it has been forwarded to the developers for fix [ID:385409].
    I'll update you once it is fixed or we have some information for you.

    Thanks,
    Ruchir
  • Replied 7 July 2019, 11:05 pm EST

    Hello Ruchir,

    Just checking in, if you have any update.

    Thanks,
    Parthiv
  • Replied 8 July 2019, 4:04 pm EST

    Hello Parthiv,

    Currently there are no updates. I have asked the developer to share an update on this case?
    I'll get back to you as soon as there is some information.

    Thanks,
    Ruchir
  • Replied 20 August 2019, 10:39 pm EST

    Hi Parthiv,

    While the build including the fix to this issue releases, you can use the following workaround. You can clear the stroke pattern after rendering chart.
    flexChart.Rendered += (s, e) => e.Engine.SetStrokePattern(null);

    Thanks,
    Ruchir
  • Replied 21 August 2019, 12:04 pm EST

    Hi Ruchir,

    Thanks for letting me know. I will verify with the latest release and let you know in case of any issue.

    Parthiv
  • Replied 23 August 2019, 7:00 am EST

    Hi Parthiv,

    Sorry, but it is not what I meant.
    What I intended to inform was that while the bug is being fixed, you can use the stroke pattern in Rendered event, as workaround for the meanwhile.

    So just to clarify, the latest release does not fix the issue you reported in this case.

    Best wishes,
  • Replied 25 August 2019, 11:23 am EST

    Hi Ruchir, thanks for clarifying. I have used the workaround and that seems working. Please keep me informed when the workaround is going to deliver into a new release.

    Thanks,
    Parthiv
  • Replied 25 August 2019, 2:41 pm EST

    Thank you for confirming that the workaround works for you.

    >>Please keep me informed when the workaround is going to deliver into a new release.
    Definitely.

    Thanks,
    Ruchir
Need extra support?

Upgrade your support plan and get personal unlimited phone support with our customer engagement team

Learn More

Forum Channels