Licence Issue For My Trail Account

Licence Issue For My Trail Account

Posted by: kunal on 16 September 2018, 6:38 pm EST

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  kunal

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  Posted 16 September 2018, 6:38 pm EST

  I am facing error in trail account, Grape city Licence Manager Showing Error ( 01-004), please help me out.

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  mohitg

  

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  Posted 16 September 2018, 7:38 pm EST

  Hello Kunal,

  Thanks for showing interest in the ActiveReports.

  You had already posted a query on SupportOne about Trail license Expire issue. Could you please confirm which issue exactly you are facing “Expired” or “Error ( 01-004)”

  Thanks,

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  kunal

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  Posted 16 September 2018, 7:54 pm EST

  Yes, Query is for Error(01-004) that ticket i have to update, could you please help me out ?

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  mohitg

  

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  Posted 16 September 2018, 8:07 pm EST

  Kunal,

  Could you please tell that in which step you get this error:
  
  1: On activating the new license.
  
  2: Error shows just after reinstalling the window.

  Thanks,

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  kunal

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  Posted 16 September 2018, 8:13 pm EST - Updated 30 September 2022, 6:54 am EST

  When I install new Windows, I logged into my trail grape city account and downloaded new “exe” for Active Report 12, then i install it. Then after this error occurred. It is showing in Grape city Licence manger Error (01-004)

  

  731×562 77.8 KB

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  mohitg

  

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  Posted 16 September 2018, 8:31 pm EST

  Hello,

  Please execute the attached diagnostic tool with “Run As Administrator” option

  Thanks,
  
  AR12_LicenseDiagnosticTool.zip

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  kunal

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  Posted 16 September 2018, 8:54 pm EST

  Still having the same issue, after running diagnostic tool.

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  kunal

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  Posted 16 September 2018, 8:55 pm EST - Updated 30 September 2022, 6:54 am EST

  

  1586×581 126 KB

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  kunal

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  Posted 16 September 2018, 9:07 pm EST

  Please check the log file of your tool.

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  kunal

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  Posted 16 September 2018, 9:08 pm EST

  TraceLog.zip

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  kunal

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  Posted 16 September 2018, 10:16 pm EST

  Any update please !!

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  mohitg

  

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  Posted 16 September 2018, 11:49 pm EST

  Trial key is provided in supportone case. Hence, marking this query as answered.