Platinum Support for ComponentOne, Wijmo, and GrapeCity Documents
ComponentOne, Wijmo, and GrapeCity Documents support services are offered in Standard (free with subscription) and Platinum ($300 with subscription) levels. These options are structured to meet the needs of every developer and ensure your success in using ComponentOne, Wijmo, and GrapeCity Documents products. They provide various levels of access to community, forums, online technical support, live phone support, bug fixes, new releases and more.
|Platinum Support||Standard Support|
|24 Hour FastTrack Response *||✔|
|Industry Leading Phone Support||✔|
|Access to hotfix builds||✔||✔|
|All major releases for one year||✔||✔|
|Email project for analysis||✔||✔|
*For our customers with a current Platinum subscription, we provide a response to any issue submitted to us within 24 hours (excluding weekends and observed US holidays).
Maintenance Support for ActiveReports and Spread
Annual Maintenance is an add-on for each purchased license and is highly recommended. You always have community support through our forums and documentation. Maintenance entitles you to the next major release of the product and unlimited technical support through phone and email within the year following your purchase. This is the most cost-effective way to ensure that you have the latest features. If you don’t have annual maintenance, you can always upgrade to the latest release using the discounted upgrade pricing, but with the maintenance you save an extra up to 35% off of the upgrade pricing.
Note: SpreadJS, Spread.NET, and Spread.Services include maintenance with every developer license.
Note: Service Packs, which contain bug fixes, are freely available to licensed customers. A major release, by contrast, contains new features and enhancements based on customer feedback and market trends.
|Annual Maintenance/Renewal||Free Standard Support|
|Next major version released within the year||✔|
|Same-version service packs||✔||✔|
- Please note that maintenance is not available for Spread COM.