How do i reclaim a license after laptop formatting

How do i reclaim a license after laptop formatting

Posted by: pvanderstraeten on 13 February 2018, 9:55 pm EST

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  pvanderstraeten

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  Posted 13 February 2018, 9:55 pm EST

  Hi,

  One of my team members recently left our company. We hired a replacement, but the laptop of the colleague that left the company was formatted before we could deactivate the license of active reports on it.

  We now have difficulties to install activereports because the applications says the license is still in use.

  How can we fix this?

  Best regards,

  Peter

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  abdias.michael

  

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  Posted 14 February 2018, 4:20 pm EST

  Hi Peter,

  In order to provide you with another activation, we need your serial key. Could you please send us an email at ‘grapecityteam@grapecity.com’, with your serial key and the email address it is registered with, so I can forward it to the concerned team.

  Thanks