C1StudiosWebInstaller has stopped working

C1StudiosWebInstaller has stopped working

Posted by: jordan.gower on 30 November 2017, 7:44 pm EST

• 

  jordan.gower

  • Post Options:
  • Link
    Copy
  • Jump To Answer

  Posted 30 November 2017, 7:44 pm EST

  Hi,

  I am trying to install trial version for one of our users, downloaded the installer and run on my admin account but as soon as the installer starts it fails and get error message.

  I also get this on my own PC as well.
  
  running win 7 64bit

  have attached the log file.

  Thanks

  jordan

• 

  esha.dhir

  

  • Post Options:
  • Link
    Copy

  Posted 3 December 2017, 3:23 pm EST

  Hello Jordan,

  The log file seems to be missing. Kindly try to attach it again in zip format.
  
  Also, can you share the version of the installer that you have downloaded along with the error message that you receive? This will help us assist you further.

  Best Regards,
  
  Esha

• 

  iain.mckean

  • Post Options:
  • Link
    Copy

  Posted 12 December 2017, 2:20 am EST

  Hi

  I have the same issue when running C1StudiosWebInstaller where it stops responding, attached is the log file. Option wise within the installer I am selecting ASP.NET MVC only running as Admin.

  Installer version is: C1StudiosWebInstallerv20173.1.8.exe
  
  Error message is: ‘C1StudiosWebInstaller has stopped working’.

  Regards
  
  Iain

  C1StudiosWebInstaller.zip

• 

  esha.dhir

  

  • Post Options:
  • Link
    Copy

  Posted 12 December 2017, 6:22 pm EST

  Hello,

  Please try using the offline installer below and let us know if the issue is resolved for you:
  
  http://cdn.componentone.com/files/studioinstaller/C1StudioInstaller20173.1.9.exe

  Best Regards,
  
  Esha

• 

  iain.mckean

  • Post Options:
  • Link
    Copy

  Posted 12 December 2017, 8:04 pm EST

  Great, that worked! Thanks for your help.

• 

  niru.lama

  • Post Options:
  • Link
    Copy

  Posted 18 January 2018, 8:31 pm EST

  Hello

  I tried installing the ComponentOne with the link that you had provided but i still get the error message ‘C1StudiosWebInstaller has stopped working’.

• 

  esha.dhir

  

  • Post Options:
  • Link
    Copy

  Posted 21 January 2018, 3:31 pm EST

  Hello Niru,

  Did you try using the offline installer from the below mentioned link?
  
  http://cdn.componentone.com/files/studioinstaller/C1StudioInstaller20173.1.9.exe

  If yes, please share the log file created in your [User Documents] folder. This would help us in investigating the problem further.

  Best Regards,
  
  Esha

• 

  niru.lama

  • Post Options:
  • Link
    Copy

  Posted 21 January 2018, 6:04 pm EST

  Hello Esha,

  I tried installing the application from the installer in the above mentioned link as well but still the error is persistent. Here’s the event log file information:

  Faulting application name: C1StudioInstaller20173.1.9(1).exe, version: 2017.3.1.9, time stamp: 0x5a093ecd
  
  Faulting module name: KERNELBASE.dll, version: 6.1.7601.23915, time stamp: 0x59b94abb
  
  Exception code: 0xe0434f4d
  
  Fault offset: 0x0000c54f
  
  Faulting process id: 0x%9
  
  Faulting application start time: 0x%10
  
  Faulting application path: %11
  
  Faulting module path: %12
  
  Report Id: %13

• 

  esha.dhir

  

  • Post Options:
  • Link
    Copy

  Posted 21 January 2018, 8:35 pm EST

  Hello Niru,

  We would need the complete log file to be able to escalate the issue to the concerned team. Kindly share the same along with the system environment details, so that we can assist you at the earliest.

  Best Regards,
  
  Esha

• 

  niru.lama

  • Post Options:
  • Link
    Copy

  Posted 22 January 2018, 3:45 pm EST

  Hello Esha,

  Thank you for your assistance. I am able to install componentOne in my machine.