Spread sheet becomes blank when we minimize and maximize Chrome browser

Spread sheet becomes blank when we minimize and maximize Chrome browser

Posted by: viswanath.malepati on 28 October 2017, 3:00 pm EST

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  viswanath.malepati

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  Posted 28 October 2017, 3:00 pm EST

  Hi,

  We are found that spread sheet is becoming blank when we minimize and then maximzie the chrome browser. Our version of Chrome: 62.0.3202.75 (Official Build) (64-bit)

  Please find the screenshots of 2 below links after minimizing and maximizing.

  1. https://www.grapecity.com/en/demos/spread/JS/ExplorerSample/?widget=Edit&sample=Navigation%20Actions

  2. https://www.grapecity.com/en/demos/spread/JS/InspectorSample/[img]public\uploads\4486132dfdd7edaf205d81b2c6ce23991509249610511.png[/img][img]public\uploads\8668512efe669702ee2d739813a0d3901509249610512.png[/img]

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  grapecity

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  Posted 29 October 2017, 7:33 pm EST

  Hello,

  I am able to replicate this issue and have informed the the concerned team about the same. The tracking id for this issue is : #248549

  Thanks,
  
  Deepak Sharma

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  alex.risch

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  Posted 30 October 2017, 7:45 am EST

  Hello,

  We are having issues reproducing this. Can you try recreating this in an incognito window to see if the issue is still present?

  If the issue is still being produced, could you try checking if the Developer Tools (F12) and see if there is anything showing in the console?

  Thank you,

  Alex

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  grapecity

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  Posted 30 October 2017, 7:44 pm EST

  Hi Viswanath,

  Chrome has made few changes to their latest release which is causing this behavior. It is found to be an issue with Chrome browser and not with Spread.Sheets.
  
  To workaround this you can disable GPU accelerate for 2D canvas. Follow the steps given below to do the same:

  1. Open chrome, access chrome setting with: chrome://flags.
  2. Find Accelerated 2D canvas, then disable it.
     
     Please refer to the attached image.

  Thanks,
  
  Deepak Sharma