Axis label for rotated text are misplaced and overlapping

Posted by: Yifan_Zhang on 24 October 2017, 8:54 am EST

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    Posted 24 October 2017, 8:54 am EST

    I have updated to the latest version of 5.20172.359 and found that the rotated text labels on axis are completely messed up when there are some long text strings in the label. See the demo:

    http://jsfiddle.net/0q78n1ya/

    Please have this fixed ASAP as we really need it. Thanks.

  • Posted 25 October 2017, 4:36 am EST

    Bump!

  • Posted 25 October 2017, 1:47 pm EST

    Hi,

    We are sorry for the late reply.

    We are able to replicate the issue at our end and it seems an issue. Hence, this issue is escalated to the concerned team for further investigation with tracking id #293429.

    We will let you know as soon as we get any update on this.

    ~Manish

  • Posted 30 October 2017, 8:10 am EST

    Just a follow-up, how is the fix going on? Thanks.

  • Posted 30 October 2017, 3:30 pm EST

    Hi,

    This issue is with the development team for investigation. We do not have any estimated time for fixing this issue. We will let you know as we get update.

    ~Manish

  • Posted 2 November 2017, 8:59 am EST

    Thanks for the info. Would you mind giving this a higher priority as this bug really affects the whole chart’s rendering and user experience. Thank you.

  • Posted 2 November 2017, 7:18 pm EST

    Hi,

    There are some more critical issue for the team. They are busy in fixing them. However, we have raised a request to prioritize this case.

    ~Manish

  • Posted 7 November 2017, 7:28 pm EST

    Hi,

    This issue has been fixed in 5.20173.375 build. Please refer to the updated fiddle for the same.

    http://jsfiddle.net/0q78n1ya/2/

    This fix will be included in the next release within one week or two.

    ~Manish

  • Posted 9 November 2017, 6:04 am EST

    Great! Thank you very much. We would like to apply that fix right now, so I’m just wondering will there be watermark if I use that prerelease version? And should I directly get it from the that prerelease link?

  • Posted 10 November 2017, 12:19 am EST

    HI,

    The prerelease build shows watermark for pages. The watermark will not be shown for licensed build.

    ~Manish

  • Posted 13 November 2017, 5:49 am EST

    Thanks for the reply. Is there a specific date for the official release? We really want to have that fix in our product which is about to ship in the coming week as well.

  • Posted 13 November 2017, 8:41 pm EST

    Hi,

    We can expect today for the release of new build. If not today, the build will be announced this week. (finger crossed)

    ~Manish

  • Posted 14 November 2017, 4:53 am EST

    Sounds great! Thank you! Looking forward to the official release.

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