Document viewer - closes when trying to print document

Document viewer - closes when trying to print document

Posted by: milosic.bogdan on 10 July 2018, 8:49 pm EST

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  milosic.bogdan

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  Posted 10 July 2018, 8:49 pm EST

  Hi

  i have problem with printing from document viewer - source is c1report. While document is displayed as expected, when i try to print it, aplication closes itself. I have Attached sample (As far i can tell, problem exist when trying to print to some printers, for example HP Laser jet 1018, i tried on one kyocera and it printed normally).

  Any ideas?

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  milosic.bogdan

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  Posted 10 July 2018, 8:50 pm EST

  C1ReportViewerSample.zip

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  esha.dhir

  

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  Posted 11 July 2018, 7:50 pm EST

  Hello,

  We tried your sample at our end with various printers but the issue was not observed. The report printed smoothly and the application did not close.
  
  We are using the latest version 4.0.20182.314 of the control. Please inform us about the version at your end and try the scenario with the latest builds as well. You can update the builds at your end through C1Live or can download them from here: http://prerelease.componentone.com/dotnet40/c1wpfreport/2018-t2/C1WPFReport_4.0.20182.314.zip
  
  Also, are you able to print other documents from applications without C1 controls, using the same printer?

  Thanks,
  
  Esha

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  milosic.bogdan

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  Posted 12 July 2018, 4:50 pm EST

  I think that we solved the problem.

  Printer, that we use is instaled on co - worker computer (usb).

  Printing works when printing from ms word, excell…

  We didnt install any specific driver manualy for this printer on my computer. Today i tried to print something from ms paint, and problem was same as printing report. So i tried to manage printer properties in windows settings - devices - Printers and scanners, selected printer - manage. When i clicked on Printer properties, windows showed message that driver is not instaled and if i want to install driver, so i just confirmed, and i 2 seconds driver was installed. After that i tried again printing from sample app i provided an everthing was printed as expected.

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  esha.dhir

  

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  Posted 12 July 2018, 5:33 pm EST

  Hello,

  Glad to know that the issue is resolved for you.
  
  Let us know if you need further assistance.

  Best Regards,
  
  Esha